Looking for a meaningful role where you can be a leader, scale processes, and transform the customer experience for a growing SaaS company? Look no further!
I have a REMOTE opportunity as a Customer Success Manager for SaaS in Dallas, TX. You will join an organization that's known for creating back-end software specifically designed for tradesmen. Their platform helps these small businesses run efficiently, ensuring they can remain profitable and build legacies for their families.
Your role:
Lead the charge in onboarding new clients and driving customer retention.Be proactive in managing customer churn, targeting a 2-2.5% reduction monthly.Collaborate with product and development teams to enhance customer engagement and satisfaction.Develop a structured communication process to maintain strong, proactive relationships with customers.Play a pivotal role in optimizing processes as the company scales.What you'll need:
Leadership experience in a growing SaaS company, with an emphasis on customer success.A proactive, entrepreneurial spirit eager to bring fresh ideas to the table.Strong communication skills and a passion for improving the customer experience.The ability to thrive in a fast-paced, startup environment and drive tangible results.Benefits:
$110,000-$150,000 annual salary.Generous PTO and paid holidays.401K with Match.Comprehensive medical, dental, and vision plans.Stock options, enabling you to share in the company's success.This is a 100% remote position, giving you the freedom to work from anywhere while leading a crucial function in a rapidly growing company. If you're ready to make an impact, apply today!
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