Head of Operations
: Job Details :

Job Title: Head of OperationsReports Into: General ManagerLocation: Brooklyn, New YorkLine Reports: Operations TeamSalary range: $100,000 - $150,000 per year

Who we are:

A partnership between TCE Presents and Broadwick, Brooklyn Storehouse's purpose is clear: to providea platform for culture in all its forms to grow and evolve. Located within the historic Navy Yard, Storehouse stands as a testament to the intersection of its industrial heritage and creative innovation.

TCE produces, operates and owns a portfolio of brands, events and spaces that sit at the center of music, nightlife and culture across the US. Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

What we're looking for:

We have a very exciting opportunity for a talented and ambitious Head of Operations to join the Brooklyn Storehouse team and play a pivotal role in the running of events and day to day operations. Initially reporting to the General Manager, you will have scope to manage all aspects of the music events series. You will be accountable for the successful delivery of all events at the venue across music, corporate, brand and filming.

To be successful, you will have excellent previous demonstrable experience in a similar role within the events industry, with a particularly good understanding of live and electronic music events. You will have a natural passion for customer service combined with strong operational acumen and excellent team leadership skills. You will be extremely organized, with a real ability to get things done, and a strong determination and understanding of how to drive the business forward. You will need to have excellent attention to detail, as we seek to continuously improve processes and innovate within the event spaces in which we operate.

We're looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. The role will combine a mix of office and site-based working. During show days, this will be a very hands-on role, and you will be accountable for the build, break and overall delivery of show operations for each event.

Accountable and Responsible for:

Operations

• Operational Planning & Delivery; leading with all aspects of operational planning and leading the team to ensure the safe operational delivery and execution of all Brooklyn Storehouse events across Music shows, corporate & brand events and community events.
• Managing operational planning, delivery and coordination of all events across external suppliers, staff, clients, artist brands, and promoters.
• Leading on pre-event and event-day briefings, ensuring all staff and suppliers have relevant information for a safe and successful event.
• Ensuring any security, medical or safety incidents occurring on an event are managed and reported correctly, and any follow-up actions are recorded and actioned.
• Ensuring the site is built well in advance of each event. Responsible for venue sign-off before doors open to the public.
• Proposing new policies and procedures for Brooklyn Storehouse events.
• Attending site visits as necessary with clients, stake holders, partners, artists, promoters, and brands.
• Fostering strong relationships with clients to enhance customer retention and ensure events return to the venue.
• Educating your team in operations when required, ensuring they fully understand the expected standards and their role in delivering them.
• Providing necessary reporting to Board of Directors and other departments as requested.
• Being the data guardian and quality controller for the venue.

Suppliers & Staffing

• Managing all key suppliers from procurement to on-site delivery, including security, traffic management, medics, cleaners, bars, artist liaison, production, site crew, box office, coat check and casual/freelance staff.
• Ensuring effective negotiation, contracting and management of suppliers.

Facilities

• Leading on facilities management within the venue ensuring the venue is compliant and ensuring focus stays on establishing the highest standard processes and execution to ensure profit maximisation through cost control & optimal performance.
• Collaborate with external Stake Holders such a the Navy Yard to ensure all venue facilities are well maintained and functional.

Finance

• Managing and reporting on all event budget Profit & Loss, forecasting and reconciliation.
• Implementing commercial best practices to maximize yield and financial efficiencies.
• Budgeting Management & Negotiation; assisting on the budget creation, ensuring supplier and staffing costs and quotes fall in line with the agreed budgets during the year and are efficiently managed, managing finance payment systems and working closely with the finance team to ensure accurate reporting.
• Providing necessary reporting to the General Manager and Board after each event.

Documentation

• Managing and delivering detailed event documentation, including build and break schedules, event briefs, and end-of-night reports.
• Working with the LLC Partnership and key suppliers to develop a comprehensive suite of event documentation, including Event Operational Plan, Security Management Plan, Traffic Management Plan, Crowd Management Plan, and Event Risk Assessments.

Legal

• Ensuring timely application and approval of all event (TPA) and liquor (SPA) permits before each event.
• Ensuring the Space meets its planning, licensing, and other statutory obligations.
• Adhering to property leases, management agreements, legal documentation, Health and Safety documents, JV contracts, and any associated nuances.
• Ensuring all relevant insurance policies are kept up to date.

Risk Analysis & Mitigation

• Identifying key risks to business and venue operations.
• Implementing strategies and actions to mitigate these risks, and reporting to the Board of Directors where necessary.

External Stakeholder Management

• Fostering a positive relationship with the Navy Yard management teams, local community, and other external stakeholders.
• Ensuring agreed plans for ingress, egress, dispersal, noise management, and temporary infrastructure around the venue space and Zone X are implemented as per the plan.
• Serving as the on-event day contact for liaison with external stakeholders.
• Managing any complaints or concerns from external stakeholders professionally.
• Creating and implementing effective local engagement strategies, including working collaboratively with the Navy Yard on their events that take place at the venue.

Team

• Cultivating a work environment that reflects the company values and principles.
• Overseeing the recruitment process for key internal positions.
• Identify training needs and facilitate team development.

You'll need to have:

• Minimum of 5 years of large-scale venue and event management experience, ideally in a music/entertainment events venue or portfolio.
• Strong leadership and management skills; the ability to lead a team and make decisions whilst under pressure is key to this role.
• Strong communication skills, both written and verbal. Excellent radio etiquette.
• Ability to keep calm, work under pressure and problem solve quickly.
• Experience of producing, managing and delivering a venue budget, P+Ls and financial reports in conjunction with finance teams.
• Exceptional organizational and planning skills.
• Willingness to work on-site for long periods of time and flexibility with working hours.
• Confidence in briefing contractors, staff and suppliers.
• An excellent understanding of US compliance, legislation and codes of practice.
• A good level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel.
• Self-motivation in addition to a positive and ‘can-do' attitude in order to achieve tasks efficiently and to deadlines.
• Great understanding and knowledge of the New York event and venue industry.

Work Hours:

Minimum of 40 hours per week, must be available to work on weekends and holidays

What we offer:

• Competitive pay
• Career growth opportunities
• Health benefits
• 401k retirement benefits with employer match
• Paid time off program
• Discounts to all partner events

At Brooklyn Storehouse, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.

#J-18808-Ljbffr