Location: Cambridge,MA, USA
Job title: Head of Patient Support Services Evolution and Strategy Location: Cambridge, MA or Bridgewater, NJ Key Responsibilities: Leadership and Strategy: Lead the strategic direction and execution for assigned projects within PSS, supporting the transformation of Sanofi PSS programs to build and maintain best-in-class patient, HCP and caregiver experiences. Develop and communicate a visionary roadmap for the transformation of Sanofi\'s PSS ecosystem. Lead and inspire the team responsible for transformative efforts to achieve strategic and operational objectives. Foster a culture of innovation and excellence through coaching and professional development of team members Innovation and Program Development: Direct horizon scanning activities to identify opportunities to bring external innovation into PSS as a means of achieving best-in-class patient, HCP and caregiver experiences. Drive innovative solutions to enhance the capabilities and services of existing brand support programs. Identify and implement new approaches and technologies to improve program efficiency and effectiveness. Oversee the strategic planning and execution of new program launches within the PSS ecosystem in collaboration with other therapeutic area leads Develop and implement continuous improvement initiatives to enhance the overall effectiveness of patient support services. PSS Branding Consistency: Lead unified PSS messaging, ensuring cohesive messaging and strategic alignment. Ensure the consistency of tools and language across all PSS programs, where applicable, to drive efficiency and brand alignment. Operational Oversight: Provide strategic oversight for the operational aspects of transformation efforts, ensuring smooth integration and execution. Monitor and measure the impact of transformation efforts, utilizing data and analytics to drive continuous improvement. Cross-functional Collaboration: Collaborate with cross-functional teams to align transformative initiatives with overall business objectives. Work closely with other cross-functional Patient Services and Sanofi teams to support the implementation of patient support strategies. Ensure alignment on strategic initiatives and coordinated efforts across brands. About you Basic Qualifications: 10 to 15 years of experience in the pharmaceutical/biotech industry, with a focus on patient support services or related fields. Proven track record in leading strategic transformation initiatives and managing operational changes. Bachelor?s degree in a relevant field. Preferred Qualifications: Advanced degree (MBA or advanced clinical degree) preferred. Experience leading large cross-functional commercial initiatives. Experience in developing business cases inclusive of expected impact and change management needs Strong understanding and experience with FDA or OIG regulations. Excellent cross-functional collaboration skills. Outstanding interpersonal skills, including building strong working relationships and managing conflict. Demonstrates initiative, teamwork, and accountability. Superb communication skills, both oral and written. Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment. Travel Requirements: Up to 30% travel may be require Why Choose Us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it?s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks? gender-neutral parental leave.