Head of Sales
: Job Details :

New YorkONci - OakNorth Credit Intelligence Sales & Customer Success /Permanent - Full Time /HybridAbout OakNorth Credit IntelligenceA spinoff from OakNorth Bank, at OakNorth Credit Intelligence (ONCI) we are building a SaaS platform which transforms commercial lending by helping banks build deeper relationships with their clients, open new, more profitable opportunities, whilst delivering credit decisions up to ten times faster than traditional methods, with lower risk and greater efficiency.This came as a result of our realisation that despite small and medium sized companies (SMEs) being a powerful force in the economy, many of them find it difficult to raise capital during critical stages of their company growth. Traditional commercial lending is highly rigid often making them misaligned with a company s requirements. We aim to solve this problem at ONCI.The Head of Sales leads ONci s Sales and Customer Success teams and is responsible for driving revenue growth, expanding ONci s customer base, and ensuring customer satisfaction and retention. Together with other members of the ONci Leadership Team, they establish overall direction and strategic initiatives of the company. They work closely with other departments (Product, Engineering, Content, Marketing, Finance, Legal and People Ops) to develop and implement sales and customer success strategies that align with ONci s goals.ResponsibilitiesDevelops and implements sales strategies to achieve or exceed revenue targets.Identifies and targets new business opportunities, markets, and partnerships in the US commercial banking sector including identifying ideal customer profile (ICP) and undertaking total addressable market (TAM) analysisEstablishes and maintains relationships with key decision-makers at targeted banks including roles such as CEO, CFO, Head of Commercial Banking, Chief Credit Officer and Chief Risk Officer Collaborates with Marketing to develop effective lead generation, sales campaigns and account-based marketing campaignsMonitors and analyzes sales performance, market trends, and competitor activities to inform strategy adjustmentsDevelops and maintains a deep understanding of ONci s product offerings (ON Climate, ON Scenario Analysis and ON Monitoring) and value propositions (lend smarter, lend faster, lend more)Develops and implements customer success strategies to drive product adoption, customer satisfaction, retention and upsellBuilds, manages, and coaches a high-performing customer success team comprised of Director, Customer Success and Delivery Manager rolesEstablishes processes and best practices for onboarding, training, support, and account managementCollaborates with Product and Engineering teams to prioritize customer feedback and ensure continuous product improvementWorks closely with Product, Marketing, Finance, and other departments to align Sales and Customer Success initiatives with overall company objectivesKey RequirementsDemonstrable experience in and understanding of the Commercial Lending spaceExperience working with an early stage SaaS product and driving revenue and growthBachelor s degree in Business Administration, Marketing, Commerce, Finance, or a related fieldMaster s degree (or equivalent) or MBA is a plusExtensive experience in sales and/or customer success with financial services clients (ideally selling into banks)Proven track record of meeting or exceeding sales targets and driving customer satisfaction and retentionStrong leadership, coaching & team management skillsExcellent communication, negotiation, and interpersonal skillsKnowledge of CRM systems (e.g. Salesforce) and sales enablement toolsProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Familiarity with credit analysis and underwriting is a plus$190,000 - $230,000 a yearCommission + Equity on top of base.About OakNorthSmall and medium-size enterprises (SME) are one of the biggest drivers of growth and innovation in economies all over the world. Despite these companies being a powerful force in the economy, many SMEs find it difficult to raise capital during critical stages of their company growth. Traditional commercial lending is optimised to make loans that are either too small to be effective or too large and expensive to be practical. At OakNorth, our mission is to help lenders fill this gap which we refer to as the Missing Middle. We are building a SaaS platform called the Credit Intelligence Suite which transforms commercial lending by helping banks build deeper relationships with their clients, open new, more profitable opportunities, whilst delivering credit decisions up to ten times faster than traditional models, with lower risk and greater efficiency. Our InvestorsOakNorth Holdings (the parent entity of OakNorth Bank plc and ONci) has an equity base of over $1.2bn, our investors include: GIC, SMBC, Toscafund, Coltrane and SoftBank s Vision Fund as well as founders of highly successful scale businesses. Our CustomersIn addition to OakNorth s own bank in the UK, the software is also being deployed by US banks, including: Fifth Third, PNC, M&T Bank, Huntington, and Old National Bank Thank you very much for your interest in OakNorthWe are happy to consider you for roles within our group of companies. If we can identify a match between your skill set and our immediate recruiting needs, please expect to hear from us very soon. If we are unable to identify a fit in the near term, please note that we intend to retain the data you send to us so we may contact you in the future.For more information regarding our Privacy Policy and practices, please visit: