At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Compensation: $180-$200K is what we expect to pay for this position, based on overall skills and experience. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do:
- Manage the day-to-day operational activities for the bank's Standby and Trade Letters of Credit function.
- Develop new processes, assess existing processes, identify improvement areas, and suggest/execute action plans to improve efficiency and turnaround time.
- Support management in spurring efficiency into the process model by bringing in best practices after detailed analysis of the process, including assessing service quality.
- Manage crisis situations through proper escalation matrix.
- Develop and implement business plans and internal procedures, demonstrate an ability to lead projects, and offer innovative solutions.
- Support a wide range of stakeholders, including Product Sales, Client Service, vendors, and Tech Support.
- Monitor daily Service Level Agreements, productivity, hold items, and suggest recommendations for improvement.
- Support other areas of Treasury Operations as needed (e.g., pricing analysis, procedural enhancements etc.)
What do you need? - Comprehensive knowledge of Uniform Customs and Practice for Documentary Credits (UCP 600), International Standby Practices (ISP98), and Guide to International Chamber of Commerce (ICC) Uniform Rules for Demand Guarantees (URDG 758).
- Knowledge of Boycott regulations and Office of Foreign Assets Control (OFAC) compliance.
- Strong decision-making capability.
- Ability to develop and implement comprehensive systems to spur organizational improvements.
- Analytical skills with the ability to anticipate issues.
- Reasonable understanding of operational risks and related controls, audit, and internal control framework.
- 10-15 years of experience in Trade.
- Strong business knowledge of Trade products, processes, and systems.
- Leadership and staff development skills with prior team management experience.
- Skilled in identifying talent, recruiting, coaching, mentoring, and developing team members.
- Ability to develop strategy for end-to-end solutions and process-oriented approach.
- Excellent attention to detail and an ability to know when a deep dive approach is appropriate.
- Confidence to challenge and be challenged whilst maintaining a positive 'can-do' outlook.
- Ability to spur results through a hands-on approach, partnering with demanding stakeholders, managing expectations while developing strong working relationships.
- Excellent communication, negotiation, and influencing skills with the ability to develop and maintain collaborative relationships with business and technical parts of the organization.
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide reasonable accommodations , upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.