Head Teller - Norwalk Branch
: Job Details :

Execute daily, weekly and monthly operational tasks, inspections and correspondence with virtual branch support. Lead and mentor tellers through assigning work and providing technical guidance when needed. Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service. Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash. Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets. Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed. Maintain working knowledge of client accounts as well as new and existing products and services offered. Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our empl...Teller, Customer Service, Banking, Client