Salary : $248,077.44 - $302,456.96 Annually Location : San Jose Metropolitan Area, CA Job Type: Full-Time Job Number: 24-B5E-B Department: Santa Clara Valley HHS - Custody Health Services Division: CSCHS Administrative Services Opening Date: 09/19/2024 Closing Date: 10/3/2024 11:19 AM Pacific Bargaining Unit: 92 Description Under general direction, to plan, organize, direct and coordinate patient health care service delivery system(s), and to develop and market efficient programs and services to meet strategic efforts across the continuum of care for the Santa Clara Valley Medical Center (SCVMC). This job bulletin is for one (1) full-time position with Custody Health Services Custody Health Services (CHS) provides medical, mental health, and dental services to patients in custody at the 3 County Jail facilities: Main Jail, Elmwood and Juvenile Detention facilities. CHS provides on-site routine and urgent/emergent medical services at both Main Jail and Elmwood adult detention facilities in Santa Clara County. Health care of incarcerated men and women includes care of acute and chronic illness as well as preventative and specialty care. CHS also runs a 39 single-bed acute psychiatric inpatient housing unit at the Main Jail. The services are provided for adult male and female patients who require acute inpatient services for stabilization. Juvenile Custody Health provides integrated medical services to justice involved youth housed in Juvenile Hall and in James Ranch to include comprehensive pediatric medical, mental health, and dental care. Selected candidate(s) must be able to work in a locked facility, which requires passing a background check for security clearance. Typical Tasks
- Directs the current and long-range plans, policies and objectives of SCVMC's patient care clinical program and business development in collaboration with the Director of Ambulatory & Community Health Services, Director of Nursing Services and related Medical Department Chair or Director;
- Directs process improvement initiatives to create service line efficiencies and standards which ensure safe, therapeutic and effective care of patients;
- Identifies innovative approaches to improving care and maintaining an environment committed to the highest standards of quality patient care, safety and customer service;
- Directs change to health services, implementing new initiatives in collaboration with related health care service line operational leadership group (operational managers, medical, nursing, other clinical leaders, support departments and relevant staff) across the continuum of care of SCVMC departments, providing health services in ambulatory, inpatient care or the community;
- Identifies, directs and implements change to standardization of patient care customer service line processes, including ancillary services as needed, to augment health advancement, prevention and treatment of diseases or conditions;
- Ensures new and redesigned systems maintain compliance with applicable accreditation standards, laws and regulations in collaboration with clinical and operational leaders;
- Develops and revises patient care policies and procedures in collaboration with operational and medical leadership;
- Recommends, to Valley Medical Center service line leadership, appropriate actions based on evaluation of the service environment, operational achievements, identified problems and data for forecasting operational and capital budget for future budget needs;
- Directs and implements plans for coordinated services to enhance the business service line quality and patient experience in collaboration with the administrative clinical staff, medical staff, other department personnel and community representatives, as indicated;
- Directs the service line leadership group in the development of strategic plans, in collaboration with SCVHHS Department of Planning and Marketing, to enhance SCVHHS service line's visibility and usage in Santa Clara County;
- Participates in medical center operations committees as related to the service line development and/or maintenance of service levels;
- Participates in communication and coordination of care with community partners;
- Convenes appropriate groups to facilitate interdisciplinary work for any area deemed by the leadership important to achieving better health and healthcare for lower costs, and for medical staff to provide service for patients and their families in support of medical care, medical education and research;
- May supervise, coordinate and evaluate the work of staff in their assigned area of responsibility;
- May be assigned as Disaster Service Worker, as required;
- Performs other related duties as assigned.
Employment Standards Sufficient experience and education that demonstrates the ability to perform the above tasks and the possession and application of the following knowledge and abilities: Training and Experience Note: The following knowledge and abilities are acquired through possession of a Bachelor's Degree in Nursing or related health field and a Master's Degree in Hospital Administration, Public Administration, Business Administration or Health Science and five (5) years of administrative experience in a teaching hospital, health or hospital system; three (3) years of required experience must include management in a patient health care service environment. Licensure: Possession of a current CA Board of Registered Nursing, Medical or other professional healthcare licensure or certification may be required for some positions. Knowledge of:
- Principles of financial administration and cost control methods applicable to health or hospital system operations;
- Principles and practices of health care policy and administration, including current trends in health care planning, policy, management, program evaluation and related issues;
- Regulations and laws common to the operation of hospitals and health systems in California, particularly those pertaining to ambulatory service reimbursement;
- Principles and models of patient care and care delivery;
- The principles of health or hospital system organization and administration including the principles of acute care and ambulatory service planning, organization, and delivery.
Ability to:
- Works with administrative staff, medical staff and other department personnel in a health or hospital system, and representatives of allied groups in coordinating and planning services to patients;
- Direct, plan, organize, control, evaluate, set and maintain standards for, and update the operation of a large patient care service delivery line;
- Interpret and apply accreditation standards, regulations and laws pertaining to healthcare delivery;
- Identify problems and formulate constructive administrative policies and procedures to improve patient care service delivery;
- Communicate clearly and effectively with members of the public, agency staff and health care professionals at all levels;
- Establish and maintain positive working relationships with representatives of community organizations, state/local agencies, management and staff, clients and the public.
The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification. In addition to the amazing perks above, the County also offers the additional benefits below. Retirement Benefits The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being. Health Flexible Spending Account The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA. Dependent Care Assistance Program (DCAP) The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000. Life and AD&D The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most. Employee Assistance Program (EAP) The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support. Employee Wellness The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey. Education Reimbursement A generous program is available, including Education Reimbursement for employees seeking additional training and professional development. NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts. Click here to access all Memoranda of Understanding and most recent Summary of Changes. 01 Please answer the following questions. Completion of the following supplemental questions is
REQUIRED for your application and is an integral part of the evaluation process. Initially, it will be used to evaluate against the employment standards. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. Please include the name of the employer, job title, job duties, dates of employment and number of hours worked per week for questions asking about your experience. A response of see resume or see application will deem your application incomplete. Vague, incomplete or non-responsive answers could result in no or low scores in a competitive rating process. Do you understand this requirement?
02 Do you possess a Bachelor's Degree or higher in Nursing or related health field?
03 Do you possess a Master's Degree or higher in Hospital Administration, Public Administration, Business Administration or Health Science?
04 Please list the name of your degree/s, the level, and where it was obtained. If you do not have any write none. 05 Do you have an active California Registered Nurse License without restrictions? Include the RN License Number in the Certification and License section of your Application.
06 If you have an active California RN license, please indicate RN license number and expiration date. 07 How many years of administrative experience do you possess while working in a teaching hospital, health or hospital system?
- None
- Less than one year
- One to less than two years
- Two to less than three years
- Three to less than four years
- Four to less than five years
- Five to less than six years
- Six to less than seven years
- Seven to less than eight years
- Eight to less than nine years
- Nine to less than ten years
- Ten years or more
08 Describe your administrative experience working in a teaching hospital, health or hospital system.
Please include the name of employer, job title, job duties, dates of employment and number of hours worked per week. If you do not have any write none. For each relevant position held, please provide specific information that clearly describes:(a) Your functional areas of responsibility.(b) The size and type of each organization.(c) Your position within each organization and the title of the position to which you report(ed).(d) The number and level of staff managed if any. 09 How many years of management experience do you possess working in a patient health care service environment?
- None
- Less than one year
- One to less than two years
- Two to less than three years
- Three to less than four years
- Four to less than five years
- Five to less than six years
- Six to less than seven years
- Seven to less than eight years
- Eight to less than nine years
- Nine to less than ten years
- Ten years or more
10 Describe your management experience working in a patient health care service environment.
Please include the name of employer, job title, job duties, dates of employment and number of hours worked per week. If you do not have any write none. For each relevant position held, please provide specific information that clearly describes:(a) Your functional areas of responsibility.(b) The size and type of each organization.(c) Your position within each organization and the title of the position to which you report(ed).(d) The number and level of staff managed. 11 How many years of experience do you possess working in a Custody Health Services setting?
- None
- Less than one year
- One to less than two years
- Two to less than three years
- Three to less than four years
- Four to less than five years
- Five to less than six years
- Six to less than seven years
- Seven to less than eight years
- Eight to less than nine years
- Nine to less than 10 years
- 10 or more years
12 Describe your experience working in a custody health setting.
Please include the name of employer, job title, job duties, dates of employment and number of hours worked per week. If you do not have any write none. For each relevant position held, please provide specific information that clearly describes:(a) Your functional areas of responsibility.(b) The size and type of each organization.(c) Your position within each organization and the title of the position to which you report(ed).(d) The number and level of staff managed if any. 13 Do you have a Lean Six Sigma Certification? Please include this information in the Certification and License section of your Application
14 If you have a Lean Six Sigma Certification, please enter the Certification number, issuance and expiration date, and the agency that you obtained it from. If you do not have one, please write none 15 Do you have a valid Driver's License and ability to travel to the locations for which oversight must be provided?
16 The selected candidate must be able to work in a locked facility, which requires passing a background check for security clearance throughout the term of employment.
Do you understand and agree to this requirement? 17 Please identify the hospital you have worked or are currently working at. If none, please select n/a.
- El Camino
- Fremont
- Good Samaritan
- Kaiser
- O'Connor
- San Francisco General
- San Jose Regional
- St Louise
- Stanford
- VA Health Care System
- Washington
- Valley Medical Center Health System
- Other
- N/A
18 How did you find out about this job?
- Contacted by County Recruiter
- Contacted by a Recruitment Firm
- County Employee Referral
- County of Santa Clara Career Website
- County of Santa Clara Job Interests Email Notification
- Facebook
- Instagram
- LinkedIn
- Indeed
- Virtual Job Fair
- In Person Job Fair
- In-Person Networking Professional Event
- Virtual Networking Event
- Community Event
- Glassdoor
- Governmentjobs.com
- Professional Association
- Search Engine (Google, Bing, online search, etc.)
- Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website
- Handshake
- Student Career Center
- County Text Message
- Other (Specify in the next question)
19 If you selected an event/fair or other in the question above, please specify. If not, type N/A. Required Question