Location: Santa Ana,CA, USA
Performs clinic office duties under the direction of the Clinic Manager or Director of Family Health Services in dealing with patients. For examination and treatment of patients performs duties under the direction Chief Medical Officer (C.M.O.), Physician (M.D.), Doctor of Osteopathic (D.O.), Nurse Practitioner (N.P.), Physician Assistant (P.A.), or Nurse (R.N.).
Major Tasks, Duties and Responsibilities
* Referrals and follow up (call patients or send letter when referrals have been approved).
* Keep logs- daily glucose and hemoglobin testing, dispensed medication tracking, labs, cleaned room, refrigerator, monthly oxygen tank, spore testing autoclave.
* Lock up dispensary and clinic areas as needed when leaving in the evening.
* Pharmacy refill requests as directed.
* O.B. patient care- counseling, creating necessary forms to facilitate OB process and program book(s) maintenance up to date.
* Autoclaving/Sterilization of instruments as needed.
* Ordering supplies- check prices, order, keep log/supply list, check in supplies, stock/distribute, and remind staff on ordering dates if needed.
* Medical records/test- explain and check for completion, follow up calls to doctors offices/patients, make appointments, notes in system, fax records, file records upon arrival, give doctor records to sign off on.
* Patient- take vital signs (BP, Wt., Ht.), intake/medical history on patient, prepare patient for doctors' examination or procedure, position instruments and equipment, assist physician/provider with exams & procedures, clean exam room after patient and set up for next patient.
* Administer/perform - vaccines/immunizations, ear lavages, hemoglobin sticks, urinalysis, TB test, vision and hearing screenings, injections and other services as prescribed/directed by the provider.
* Lab duties- draw blood, collect prepare and send specimen to lab, print all labs, give to provider to review and sign off on, change sharps container, follow up quest for any missing lab results/test/specimens and order quest lab supplies.
* Answer phones, check patients in and make calls as needed/directed to keep patient flow.
* Appointments- make appointments, confirm appointments and send missed appointment letters as needed.
* Translate for doctors/patients as needed.
* Stock and restock rooms with supplies and make sure supplies are available.
* Hand out paper work to patients, make copies, and call Dr.'s offices for medical records as needed.
* Chart maintenance, order, pulling and updating as needed.
* Dispensary- open and close, insure in compliance, no expired medication (expiration dates), medication logged.
* Other duties assigned
Competencies and Performance Expectations
* Document patient information in EMR as needed.
* Liaison with and refer to agency care team(s), inside and outside BHS.
* Be able to work as part of the patient care team and follow oral and written directions.
* Adhere to professional standards; mature judgment, tact discretion and confidentiality are mandatory.
* Ability to convey respect for cultural and lifestyle diversities of clients and staff or recognize personal biases working within diverse populations and perform in calm, friendly, cooperative, non-emotional, positive can do attitude to exceed patient's expectations and present a composed demeanor.
* Ability to demonstrate ethical and professional behavior, pleasant, and effective representation of the BHS Corporation.
* Knowledge of CHDP guidelines, DHS requirements, and other managed care functions.
* Prepare program reports.
* Excellent oral and written communication skills.
* Basic knowledge of referrals, both in and out of the BHS treatment system.
* Ability to communicate clearly, with clients, staff, peers, supervisors and non-BHS resources.
Prerequisite Qualifications
Following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.
* Bilingual (English/Spanish a plus) may be required within certain BHS programs.
* High school diploma or equivalency.
* Must have valid California driver's license and liability insurance if driving personal vehicle on BHS business.
* Vision, hearing, manual dexterity and eye-hand coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff.
Specific qualifications may vary based on assignment. The supervisor will initial those items on the following list, which apply and write N/A to indicate those qualifications, which are not applicable:
_______Certification of completion as a Medical Assistant.
_______Certification of completion Phlebotomy
_______CPR certification, and maintain current thereafter.
_______TB clearance
_____ Class B California Driver's License.
_____ Class C California Driver's License.
_____ Personal vehicle with liability insurance for reimbursable mileage, generally short distances.
_____ Bi-lingual
_____ At least one-year experience in a medical office or ambulatory care setting.
_____ Develop computer skills adequate to perform EMR duties within 90 days of
employment.
The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.