Location: Brighton,NY, USA
Health Center ManagerBrighton, NY ( • Health ServicesJob TypeFull-timeDescriptionHealth Center Manager Brighton, NYPlanned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.Diversity and inclusion are core values at Planned Parenthood of Central and Western New York (PPCWNY). PPCWNY recruits exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.In support of Planned Parenthood of Central and Western New York (PPCWNY)'s mission, the Health Center Manager has responsibility for the delivery of coordinated and integrated quality health care services to all PPCWNY patients.Essential FunctionsSite OperationIn collaboration with the Director of Health Services & Operations (DHS&O), Vice President (VP) of Health Services and the Director of Finance, participates in the development and meeting of program budgets and annual agency budgetIn conjunction with the DHS&O and VP of Health Services, assists in the development and achievement of affiliate and department-wide objectives and productivity standardsOversees patient care in a professional and customer service-oriented manner and meets with patients about their concerns as neededMaintains a clean, fully functioning, professional healthcare and business atmosphere including proactive communication with Manager of Operations, facilities and cleaning staffEnsures that staffing is adequate for health center and agency needs in cooperation with other Health Center ManagersEnsures that clerical staff follows all relevant billing and finance procedures timely and with excellent external and internal customer serviceActively manages patient flow and communication between front desk and health center staff to optimize patient experience and staff efficiencyMaintains accountable inventory for medical, lab, and pharmacy supplies to ensure adequate supplies for patient needsIn collaboration with the Grants & Programs team, implements plans to increase patient access and extend the reach of the health center to underserved communitiesAdvocates for and assists in coordination of services for patientsMaintains confidentiality and ensures that staff maintains confidentiality of patientsMaintains high health center operation standards with staff by being visible and observant during clinic hours, identifying issues, proposing solutions and solving problemsQuality Assurance & Risk ManagementMaintains accurate medication and medical device inventory count and Electronic Health Record (EHR) documentation for billing complianceCooperates in pharmacy reviews conducted by the affiliate's Pharmacy Consultant and applies quality improvement activities as necessaryCreates a plan with staff and verifies that Quality Assurance tasks e.g. medication logs, point-of-care test controls, refrigerator temperatures, etc. are completed and documented in a timely mannerConducts direct observations of clinical staff to ensure they are delivering services to PPCWNY standardsReviews or assigns the review of medical charts for accuracy and completenessMaintains a working knowledge and ensures compliance with all federal and state laws and regulations, Planned Parenthood Federation of America (PPFA) standards, OSHA, CLIA, Title X, DOH regulations, Board policies and all other applicable regulationsConsults with Compliance, Quality & Risk Management (CQRM) Department as requiredTeam ManagementProvides guidance and leadership for staff. Addresses staff concerns and work-related performance in a timely manner grounded in Just CultureDocuments all communication with staff regarding work-related performance timely and accuratelyPlans and oversees new staff orientation with weekly evaluations and ongoing staff training, including practice management system training, billing, front desk and back office trainingEnsures that staff's work time is accurate and submitted to payroll by set deadlinesEvaluates and gives constructive feedback to staff including quarterly “4x4” coaching meetings and annual performance evaluationsPromotes and cultivates a strong, effective team dynamicReportsProvides data to DHS&O, VP of Health Services and other Senior Leaders as requested in a timely mannerUtilizes reports and data to make decisions such as inventory purchases, patient templates, and staff schedules.Other Accountability ActivitiesShows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and othersAssumes responsibility for professional growth and maintains documentation of continuing education activitiesCooperates with agency leaders and staff of other departments including: Payroll, Human Resources, Revenue Cycle, Training, Development, Grants & Programs, Marketing, Call Center, CQRM, etc. to meet both internal and external requirements.Participates in relevant committee and management meetings as requested by the DHS&O and other members of Senior Leadership as appropriateWorks on other duties/projects as assigned by DHS&ORequirementsApplicants must possess the following qualifications(or equivalent combination of education and experience):Education—Bachelor's degree in health care administration, business, public administration, management or a related field preferredExperience—3 to 5 years of management or supervisory experience OR a minimum of 6 months of supervisory experience with the agency, with successful completion of an approved PPCWNY Career Development Plan. Experience managing a multi-provider clinic is preferredKnowledge, Skills, & AbilitiesDemonstrated ability to maximize patient flow and throughput efficiencyExcellent written and verbal communication skills are requiredExceptional organization skills while working independently and handling multiple priorities are necessaryProficient in Microsoft Office Suite and the ability to use electronic health record and practice management software, preferably NextGenAbility to maintain confidentiality and ensure compliance with HIPAA regulationsDemonstrated experience building an inclusive and respectful organizational culture that leverages diversityEffective communication in two or more languages that are spoken in the community preferredA commitment to Planned Parenthood of Central and Western NY (PPCWNY)'s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essentialPhysical RequirementsPossess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodationAbility to travel to all agency locations as assignedWork Schedule This is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.Benefits & CompensationAt PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, compensation for this position ranges from $62,316.80 to $72,155.20/yearly. Actual compensation will be determined by experience and other factors permitted by law.In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.Salary Description$62,316.80 to $72,155.20/yearly