Location: Bronx,NY, USA
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Description
About Us:
VIP Community Services, a Federally Qualified Health Center, has been providing vital social services to The Bronx community since 1974. We serve approximately 25,000 clients & patients annually through various social service care programs.
Responsibilities:
* Verify, update, and maintain patient demographic and personal information.
* Gather and electronically file patient information accurately and confidentially.
* Retrieve and release medical records promptly and accurately.
* Assist providers and staff in accessing patient information for care and administrative purposes.
* Conduct audits of medical records to ensure compliance with regulations and internal policies.
* Provide exceptional customer service to patients and stakeholders regarding medical records inquiries.
Quality Assurance and Compliance:
* Conduct regular audits of medical records to ensure compliance with regulatory standards and internal policies.
* Identify and rectify discrepancies or errors in patient records, collaborating with relevant stakeholders to resolve issues promptly.
* Stay updated on changes in healthcare regulations and industry best practices related to health information management.
Customer Service and Communication:
* Provide exceptional customer service to patients, healthcare professionals, and other stakeholders regarding inquiries related to medical records and health information.
* Communicate effectively with internal departments, external agencies, and third-party vendors regarding medical record requests, releases, and related matters.
* Cover VIP's Health Services' front desk, as needed.
Competencies:
* Good organizational skills to handle multiple priorities while remaining professional and calm.
* Ability to work with many diverse people.
* Effective telephone skills.
* Strong level of confidentiality due to sensitivity of materials and information handled.
* Must be able to make suggestions on workflow or system efficiency and effectiveness.
* Ability to work independently and be self-directed and flexible.
* Ability to prioritize.
* Ability to perform functions with minimal supervision.
* Ability to work at a high-volume level of accuracy.
General Expectations:
* Be committed to the mission of VIP Community Services.
* Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the care team.
* Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families of VIP Community Services.
* Be punctual for scheduled work and use time appropriately.
* Perform duties in a conscientious, cooperative manner.
* Perform required amount of work in a timely fashion with a minimum of errors.
* Be neat and maintain a professional appearance.
* Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keep information concerning Practice Operations, patients, and employees confidential.
* This position requires compliance with Health Center's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.
Requirements
* High school diploma or equivalent; associate's degree in health information management or related field preferred.
* Proficiency in Spanish or French preferred.
* Previous experience in healthcare administration or medical records management is advantageous.
* Familiarity with electronic health records systems and HIPAA regulations.
* Strong attention to detail, accuracy, and confidentiality.
* Excellent organizational, multitasking, and communication skills.
* Proficient computer skills, including MS Office Suite and data entry.
Salary Description
50,000