Reporting to the Assistant Director of Operations and Health Records, the Health Records Coordinator will serve as the lead processor of Student Health Forms and provide comprehensive customer service to students and parents concerning the health form submission process. The coordinator is responsible for maintaining swift response times to customer needs via emails, phone calls, and in-person visitors. This position will also act as the department's main spokesperson on the Student Health Form and represent the Student Health Center at regular university events and visitor tours. Additionally, the coordinator will assist with various operational tasks for Student Life, including the receiving and distribution of creative items. The ideal candidate for this position is organized, proactive, detail-oriented, relational, and a strong communicator.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESStudent Health Form Processing
- Review and approve student submissions of immunization records and exemptions as part of the Student Health Form.
- Maintain a knowledge of immunization requirements and exemption policies to effectively process the health records queue.
- Evaluate and process student health fee appeals according to office policy.
Communication and Clerical Tasks
- Provide general customer service to students and parents regarding the student health form process via verbal and written communication.
- Oversight and management of the Student Health Records email inbox, directing communications efficiently, responding to inquiries, and forwarding relevant information to appropriate team members.
- Answer the Student Health Records phone, direct calls appropriately, and provide information to students and other callers.
- Draft and edit internal and external department communications with attention to detail and a commitment to clarity.
Student Health Records Promotion and Events
- Address university visitors during campus tours on the Student Health Form and highlight the Student Health Center and its services.
- Present information at student health sessions of regular recruitment events.
- Represent Student Health Records and Student Life at various tabling events.
Student Life Operational Tasks
- Assist with receiving and delivery of Student Life creative products.
- Receiving and distribution of Student Life staff gear.
- Support and preparation of department specific onboarding items and tasks as directed.
- Remain abreast of existing and emerging technologies, processes, products, services, and leading industry performance benchmarks as it pertains to Student Affairs. Work effectively as a team member, embracing and fostering LU's mission. Other duties as assigned.
SUPERVISORY RESPONSIBILITIES This position does not directly supervise any positions, though some level of mentorship and guidance for a small team of student workers is required.QUALIFICATIONS AND CREDENTIALSMinimum Qualifications
- High school diploma or equivalent.
- 1-2 years of customer service experience.
- 1-2 years of Microsoft Excel and Outlook experience.
Preferred Qualifications
Education - Bachelor's degree completed or in progress.
- 2-3 years of customer service experience.
- 2-3 years of Microsoft Excel and Outlook experience.
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB
Communication- Effectively communicates in both verbal and written forms to convey clear, well-articulated information.
- Able to understand, speak, and write English to convey messages and correspond in an articulate and professional manner.
- Demonstrates strong organization, project management, and managerial skills.
- Possesses excellent computer skills, necessary for Microsoft Office Suite and Adobe Creative Suite.
Initiative & Work Ethic- Task oriented and dedicated, meets deadlines while going the extra mile and producing quality work products.
- Anticipates needs and takes steps to meet those needs before they crop up, taking a proactive and intentional approach to their duties.
Leadership & People Skills- Sincere and affable, can build relational rapport quickly, establishing productive relationships across a variety of departments and contexts.
- Develops priorities for their team and provides tangible steps and tasks to enable their team to achieve these priorities.
- Trains, develops, and stewards the personnel resources of their team to improve the team's overall skillsets and contributions.
- Intentional to show care for others, exhibiting intentionality, conscientiousness, and emotional intelligence in interpersonal interactions.
Organization- Detail-oriented, catching and fixing small errors and details in both visual and written communications and content.
- Manages their own schedule, project timelines, as well as the schedules of their team with punctuality and proactivity.
Physical and Sensory Abilities- Frequently required to travel to local and campus locations.
- Required to sit for extended periods to perform deskwork/type on a keyboard.
- Regularly required to hear and speak to effectively represent Student Life.
- Occasionally required to stand, walk, and climb stairs to move about the building.
- Handle materials, reach overhead, kneel or stoop to conduct business.
- Regularly lift 20 or fewer pounds.
WORKING CONDITIONSWork EnvironmentThe working environment in which one will typically perform the essential functions of this position is in an office setting. However, work frequently occurs in a variety of other settings; including, but not limited to, residence halls, warehouses, and outdoor activities. Driving RequirementsUse of one's personal vehicle (or LU vehicles) may be required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required.Target Hire Date2025-01-13Time TypeFull timeLocationLynchburg - In OfficeThe University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the religion component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.