Health Services Program Manager - Supported Living Services Based out of Lynnwood Office - Visits Programs in North King County and Snohomish County. Job Title: Health Services Program Manager Salary: 67,724.80 + On-Call StipendShifts Needed: Monday-Friday & Rotating On-Call Job Status: Salary Schedule: Monday-Friday 08:00AM-4:00PMRedwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. Redwood Family Care Network takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if Redwood Family Care Network is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment. SUMMARYThe Health Services Program Manager is a critical team member monitoring the overall medical coordination of individuals with intellectual and developmental disabilities. This role provides support to the interdisciplinary team in the areas of file management, administrative and operational functions and serves as a liaison to the medical community. Works closely with internal and external partners to support the medical needs of clients in the company's care.This role is specifically intended to provide direct support to the Washington supported living program. Supported living means instruction, support, and services provided by service providers to clients living in homes that are owned, rented, or leased by the client or their legal representative. This role falls into the category of client services which means instruction and support services that service providers are responsible to provide as identified in the client's individual support plan. Individual instruction and support plan means a plan developed by the service provider and the client.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work collaboratively with the WA Residential Director to ensure our clients are receiving a good quality of service and their needs are met.
- Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field.
- Re-train DSP's as needed when medical errors occur or trends are noted.
- Communicate with the Nurse Delegation Team, DDA and medical professionals regarding individual care, including written and verbal correspondence.
- Receives notifications of all incident reports across departments (Residential, HomeCare, Vocational) involving clients.
- Investigates all incident reports involving clients, interview staff to collect necessary documentation, create a detailed report before scheduling a meeting with the Regional Director and Director of the department.
- Generate reports and provide recommendations during leadership meetings in regards to incident reports and/or behaviors.
- Manage Nurse Delegation by ensuring clients requiring delegated tasks are scheduled for required visits, documentation is received and up to date and that ample qualified staff are delegated to complete delegated tasks.
- Maintain medical records as required by regulatory guidelines.
- Report suspicions of abuse/neglect/exploitation per guidelines.
- Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens Training.
- Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs.
- Attend Supervisor meetings, chaired by the WA Residential Director to review medical matters pertaining to the facilities/clients as requested.
- Provide Lift and Transfer assistance training (may include non-ambulatory individuals) requiring ability to bear and maneuver up to 50 or more pounds of unbalanced weight.
- Work with the WA Residential Director to respond to corrective action in regards to medical compliance within required time frames.
- Ensure that each facility has the needed medical documentation and forms
- Ensures each facility has updated and relevant medical and medication protocols and provides staff training as needed.
- Regularly review on-site medications and medical documentation.
- Upload medical documentation into client files within one week of completion
- Communicate with Client Guardians and Case Managers as needed regarding medical appointments, medication changes and needed procedures.
- Work with the WA Compliance Director to ensure we are in compliance with all required dates: Medical appointments, consent forms, etc.
- Checks in cycle medications. Record and implement medication changes in the facilities.
- Coordinate with supervisors to ensure medical appointments are being completed and that medical documentation is being completed properly.
- Attends appointments as needed for new client PCP set up, mental health or behavioral needs
- Enter scheduled client appointments into tracking systems.
- Attend medical appointments as needed for clients with high medical needs.
- Scan appointment information to third parties as requested.
- Coordinate with the WA Compliance Director to conduct one full medical QA monthly for each facility.
- Provide disciplinary action with staff and program supervisors as needed for documentation, cleanliness of homes and overall compliance in regards to medical concerns.
- Set up new client pharmacy agreements, personal care supplies, medical appointments, dental appointments and mental and/or behavioral health appointments.
- Records and maintains client information such as personal data in databases and files.
- Schedule nurse delegation for staff identified as needing it by Program Supervisors. Ensure proper documentation for nurse delegation is completed and on-site.
- Monitor required dates for upcoming medical appointments, care plans and consents.
- Create and modify documentation forms for clients as needed for medical tracking
- Review medical documentation to ensure follow ups are scheduled and treatment plans are completed prior to filing in client retention.
- Review client plans for accuracy regarding medications, medical support needs and hygiene support needs
- Ensure clients have needed hygiene supplies by setting up accounts and ensuring staff know how and when to order supplies as needed
- Manage all MARS between the pharmacy and within our database as needed.
- Work with Directors to ensure COVID response plans are being followed for the whole company.
- Manages COVID reporting to state and local health departments for all departments.
- Ensure staff credentials are emailed or faxed to nurse delegators for all departments.
- Ensure nurse delegation information is up to date and accurate in client homes for all departments.
- Monitors client dates for expiring care plans, consents and medication treatment for all departments.
- Other duties as assigned.
PREFERRED SKILLS
- Ability to identify potential areas of compliance vulnerability and risk, assists in developing/implementing corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
- Experience with medications and medical information for vulnerable populations.
- Ability to act as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved.
- Ability to build great working relationships with employees and communicate effectively.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to calculate figures and amounts. Knowledge of computer spreadsheet programs, word processing software, and the ability to learn new programs effectively.
WORK ENVIRONMENT
- Half of the work environment for this position is a fast paced work environment that requires multitasking, working under pressure, self directed and frequent interruptions.
- Half of the work is done in the field, including driving to client's homes in multiple counties and cities.
- Must be able to lift and/or transfer a minimum of 50 pounds.
- Frequently required to talk and hear. Quiet to moderate noise level in work environment.
- Often required to sit for long periods of time, use hands and fingers to handle.
- While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats, and exhibit defiance, dishonesty, and assaultive behaviors.
EDUCATION AND/OR EXPERIENCE
- Certified Medical Assistant License and 1-year field experience (or)
- Licensed Practical Nurse and 1-year field experience
- Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting.
LIMITATIONS AND DISCLAIMER
- The above job description is meant to describe the general nature and level of work being performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State Laws.
- Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis.
Compensation & Benefits:
- Medical, Vision and Dental Insurance
- Voluntary Short-term and Long-term Disability
- Voluntary Accident, Critical Illness and Hospital Indemnity
- Employee Assistance Program (EAP)
- Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
- Accrued Paid Time Off (PTO Vacation & Sick Time)
- Unlimited Peer Referral Program
- Payday on demand through Dayforce Wallet
- Working Advantage employee discount program
- Health Savings Account (HSA)
- Flexible Savings Account (FSA)
- 401(K)
- Capella University Discount
Requirements & Qualifications:
- Certified Medical Assistant License and 1-year field experience (or)
- Licensed Practical Nurse and 1-year field experience
- Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting.
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