Health System Specialist (Ambulatory Care Operations Coordinator)
: Job Details :

Summary The incumbent serves as a Health System Specialist for the VA Augusta Healthcare System (VAAHS). The organizational title for this position is Ambulatory Care Operations Coordinator. Incumbent reports to the Executive Deputy Medical Center Director, who reports directly to the Medical CenterExecutive Director. VAAHS is a level 1A high- complexity, dual-campus facility providing tertiary care in medicine, surgery, neurology, psychiatry, rehabilitation medicine, and spinal cord injury. Responsibilities Duties of this position include but not limited to: Analytics and Improvement Analysis, Reporting, Data Integrity, and Coordination: Data retrieval, report building, and coordination with the service line; Responsible for the identification of information needed to manage critical aspects of field operations and design and development of information, analytical studies, and data templates; Develop or modify objectives and boundaries of assignments as indicated and plays a critical and influential role in organizational performance and excellence; Extracting data from VA's corporate data systems and/or developing database applications, surveys, or other tools to collect required information and update reports; Develop and utilize databases to create a central repository for information that can be accessed by leadership and shared throughout the VISN; Performs analysis of SAIL data to identify trends, irregularities, draw conclusions, and make recommendations; Researches, investigates, and conducts comprehensive data studies related to SAIL; Formulates the project methodology, identifying the operational and analytical techniques for accomplishment of project objectives; Establishes schedules for planning, coordination, and accomplishment of work to facilitate the planning process; Participates in the development of and monitors performance metrics used in evaluating the service's health; Gathers, consolidates, and incorporates best practices of performance metrics and makes recommendations to enhance and improve the effectiveness of program management policy, standards, and review; Project Management: Multitask to ensure that numerous projects are accomplished in a timely manner and sometimes on a short time frame; Establish project goals and objectives and provides findings and recommendations to VAAHS executive staff; Track and monitor a multitude of ongoing projects and briefs senior executives on project status; Manage multiple service issues and interface with Medical Center leadership; Lead groups that are often very large and multidisciplinary in nature; Effective and seamless project integration while managing space, staff, budget, and time expectations; Ensuring that assigned programs are flexible, responsible, and focused on customer service excellence and patient and family satisfaction; Demonstrate sound health care and administrative judgment in decision-making and leadership with interdisciplinary groups involved in the planning, designing, implementing, and improving patient care services and health care delivery systems; Responsible for management improvement, productivity improvement, and management controls. Performs other related duties as assigned. Work Schedule: 8:00am - 4:30pm - Monday - Friday. Work schedule subject to change based on agency needs. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Ambulatory Care Operations Coordinator)/PD11194-0 and PD11193-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement,12/16/2024 . Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Individual Occupational Requirement (IOR): In order to meet the basic requirement of the Health System Administration, 0671 Occupational series, you must possess an undergraduate or graduate level degree with a Major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration -OR- you must possess progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency; and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. In addition to meeting the IOR above, you must meet the experience requirement(s) for the respective grade levels as described below: GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Extracting data and building reports to manage critical aspects of field operations; Gathers, consolidates, and incorporates best practices of performance metrics and makes recommendations to enhance and improve the effectiveness of program management policy, standards, and review; Collecting, analyzing, and interpreting patient care data; developing database applications, surveys, or other tools to collect required information and update reports. GS-13 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Establishing project goals and objectives; planning, designing, implementing, and improving patient care services and health care delivery systems; developing maintaining, and implementing a comprehensive business plan for assigned programs and assisting other departments with their business initiatives; Design and implementing numerous data reporting systems for inputting and displaying data; management and oversight of SAIL data reporting structure and dashboards. You will be rated on the following Competencies for this position: Administration and Management Data Management Interpersonal Skills Organizational Development Project Management Quality Assurance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires frequent walking through the Uptown and Downtown Divisions of the medical center. The work takes the incumbent to every major department and unit in the facility. The work requires community contacts and authority to use government vehicles. Must have vision adequate to use a computer, read printed material and charts a required. Must be able to hear normal voices and able to speak to an audience effectively. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.