Pay Rate: $24/hr on W2
Schedule:
- Oct 17th Last date for submitting Applications.
- Oct 24th Interviews Candidates must be available all day on the 24th
- Oct 25th Offers
- Nov 15th Background Checks Due
- Nov 21st Onsite Orientation & Stress Test
- Nov 25th Day 1 / Training Start Date
Must-Have:
- Comfortable providing a Photo ID Copy
Orientation and Equipment Pick-up:
- MUST have transportation to the worksite separate from the train. This can include a personal vehicle, ride share, Uber, etc. The reasoning behind this is that, when picking up equipment, relying on public transportation creates a substantial challenge for transporting the boxes which are sizeable. We also recommend they store and keep the boxes the equipment comes in for when it needs to be returned.
- Must have an ethernet cable and hook to it if need be.
- Must have full access to an ISP router in residence (should not be in another persons room where it cannot be accessed).
- Need a desk or workspace with a minimum of 50 inches to support the monitor configuration that is close to 10-15 feet to their ISP router.
Terms of Employment:
- Contract, 3 Months (Temporary Assignment)
- This position is 100% remote. Candidates must reside in a commutable distance to Washington, DC (20002) to consider equipment pickup and one-day onsite orientation.
- There will be six (6) weeks of training (11/27-1/6) between the hours of 8:30 am 4:30 pm (EST). Absences are NOT permitted during this period.
- This position is a typical Monday Friday, first shift role.
- Hotline Hour of Operation: 8:00 AM - 6:30 PM Eastern
Overview:
Our client is seeking 6 Contact Center Representatives to support Open Enrollment Season for eligible members in the federal space. Core responsibilities include:
- Answering 80-100 calls per day from company members pertaining to Open Enrollment questions.
- Adhering to HIPAA guidelines and other relevant state and federal regulations, and company policies regarding compliance, integrity, patient privacy, and ethical billing practices.
- Meeting set Key Performance Indicators (KPIs).
Required Skills & Experience:
- 3+ years of professional experience.
- Recent experience working in a high-volume inbound call center environment preferably within the healthcare insurance industry with knowledge of open enrollment.
- Passionate about providing top-notch customer service.
- Experience in a quality/production/metrics-driven environment with Key Performance Indicators (KPIs) such as average speed to answer, total calls taken, etc.
- Highly familiar with Microsoft Word, PowerPoint, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Excellent time management and organizational skills.
- Ability to work effectively in a remote setting.
Preferred Skills & Experience:
- Exposure to health care, health insurance, and/or medical industries.