SHIFT:7:00am - 4:00pm or 8:00am - 5:00pm EST, Monday - FridayCOMPENSATION:$15 - $18/hr and Quarterly bonus eligibleBenefits and Incentives•Comprehensive Health Coverage:o Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.•Life and Disability Insurance:o Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.•401(k) Retirement Savings Plan:o Eligible to participate in the company's 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.•Paid Time Off (PTO):o Accrue Paid Time Off starting on your first day of employment.•Flexibility in Benefits:o The company reserves the right to amend, modify, or terminate any benefits programs as needed.Position Responsibilities
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
- Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Other duties as assigned:
- Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
Requirements Education and Experience
- High school diploma or college degree from an accredited college or university
- Spanish fluency preferable
- Two to five years industry experience in medical revenue cycle management is required.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail
- Good attendance record
- Proven ability to work collaboratively in a team environment
- Demonstrated ability to perform work in alignment with company mission and values
- Proven PC proficiency in MS Office Suite Applications
Work Environment / Physical Requirements
- Work environment is an office location.
- The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
- Occasional lifting may be required up to 25 lbs.
- Must be able to sit for extended periods of time with frequent bending and stooping
GetixHealth is an equal employment opportunity employer.