Location: Washington,DC, USA
ALTA IT Services is staffing a Healthcare Customer Support Specialist to support a leading health insurance customer. The individual is responsible for ensuring that members are getting their problems resolved quickly and efficiently. Accurately updating members information in a timely manner. This is a great role for the holidays, as it's a 3-month contract. You must reside in one of the following states: D.C., MD, or VA.
Pay: $23.75/HR
100% remote
Orientation onsite in D.C. or Baltimore, MD
Must have healthcare experience and customer service
Responsibilities:
+ Operate on multiple computer applications to assist call.
+ Contribute towards the Center's achievement of providing exceptional customer service.
+ Provide, accept and act on performance feedback from peers, business partners, leadership and customer survey results
+ Focus on and demonstrate customer- centered goals and objectives
+ Demonstrate willingness to learn and effectively apply new skills/techniques as customer expectations change
+ Complete projects in established timeframes, as deemed necessary
+ Maintain and recognize cultural differences/sensitivity
+ Other tasks as assigned.
+ Maintain and recognize cultural differences/sensitivity.
+ Accurately enrolling members in a timely manner.
+ Make changes to membership records, research and resolve enrollment system discrepancies.
+ Identify any abnormalities with the members plan.
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System One, and its subsidiaries including Joul, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.