Location: Johnson City,TN, USA
POSITION TITLEHealthcare Navigator
LOCATIONJohnson City, TN
STATUSFull Time, Salaried, Exempt
PROGRAMSupportive Services for Veteran Families (SSVF)
REPORTS TOSenior Director of Veteran Services
INTRODUCTION
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, volunteer referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and WellnessEmployee Assistance Plans (EAP)Health and Wellness ProgramMedical CoverageDental CoverageVision CoverageFlexible Spending AccountHealth Spending AccountShort Term DisabilityMetLife Legal Plans
Financial WellbeingCompetitive Compensation PackagesLife Insurance (company paid)403b retirement plan with company fund matchingEmployee discounts *Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) All company paid benefits and paid time off effective day one
Work CultureCommitment CommitteeJustice CommitteeIntegrity CommitteeCompassion CommitteeDE&I CommitteeRetention Committee
Training & DevelopmentVOA LEAD Program- Leadership Development ProgramVOA University - Staff DevelopmentVOA Academy - Clinical Training and Development
JOB SUMMARY AND QUALIFICATIONS
The SSVF program assists Veterans who are homeless or at-risk of homelessness end their housing crisis. The goal of the SSVF Healthcare Navigator is to provide services that assist veterans in ending their housingcrisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. The position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care, health education, interdisciplinary collaboration, and overall case management and care coordination. SSVF Healthcare Navigators work closely with the Veteran's primary care provider and members of the Veteran's assigned interdisciplinary treatment team.
WHAT YOU SHOULD HAVE FOR THIS ROLE
This position requires a Master of Social Work or a Master's degree in a related field and less than five (5) yearsof work experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree with more than five (5) years related work experience; a person with nine (9) years of experience in the fieldand no degree; or a veteran with six (6) years of experience in the field. This position requires excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. The position requires excellent judgment and a demonstrated ability to provide a reasonable combination of knowledge,abilities and skills; knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers; ability to be the liaison between VOA Mid-States and the VAor community medical clinic; and work with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans. The SSVF Healthcare Navigator works closely with the Veteran's assigned multidisciplinary team, including medical, nursing, and administrative specialists, and the case management team. The position requires timely, appropriate, and equitable Veteran-centered care to beprovided with the Veteran's treatment team. The Healthcare Navigator is the primary Case Manager for all Veterans placed in hotels by the SSVF program and works collaboratively with the treatment team and
the Veteran to identify and address systems challenges for enhanced care coordination as needed. The Senior Healthcare Navigator is a liaison between all SSVF Healthcare Navigators and Veteran Servicesleadership, as well as the main trainer for new and existing staff. Must have personal automobile, valid driver's license, liability insurance, and be willing and able to travel between the counties we serve up to70% of the time. Must complete required case management training within 90 days ofhire and complete all VA-required training for SSVF personnel and Healthcare Navigators.
RESPONSIBILITIES
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.