Healthcare Navigator, Supportive Services for Veterans Families
: Job Details :

Do you want to make a difference in the lives of veterans and their families? At Thresholds, we believe in meeting people where they're at - in their environment and on their journey to recovery, so we provide support where it makes the most impact - in a person's community. As a Veterans Housing &Healthcare Case Manager, you will help veterans served by the SSVF team (Supportive Services for Veteran Families) find and secure housing and healthcare.You will meet veteran clients at their homes, in their communities, and at VA hospitals throughout Cook County, connecting them with resources and helping them navigate complex systems such as the VA. This program provides advocacy and financial assistance to help veterans maintain housing, so you will manage those applications, meet deadlines, and build and maintain relationships with landlords and property managers. On the healthcare side, you will advocate for the veterans within the VA system or within community health care services when veterans are not eligible for VA care. Each day will be a little bit different, requiring you to adapt to your clients' needs.The culture at Thresholds is collaborative and supportive, providing you with the tools and resources you need for the best client care. Opportunities for training and professional development abound, including monthly in-house trainings to stay up-to-date on SSVF and VA protocol and consistent collaboration with interdisciplinary teams. This invaluable experience will set you up for a variety of career paths and growth opportunities within our organization.Essential Duties and Responsibilities* Act as a liaison between the SSVF grantee, the VA, community medical clinic, and other healthcare providers.* Coordinate the access of healthcare for Veterans with complex needs and who require assistance accessing health care services or adhering to health care plans* Work closely with the Veteran's assigned multidisciplinary team, including, medical, mental health, behavioral, and case management personnel* Work within SSVF team to provide timely, appropriate, client-centered care in an equitable manner* Collaborate with the healthcare team and Veteran to identify and address system challenges for enhanced care coordination, as needed.Many education and experience paths are eligible for this role:* High school diploma or GED certificate and 5 years of supervised clinical experience* Bachelor's degree in Psychology, Social Work, or related field* Bachelor's degree in an unrelated field and 2 years of supervised clinical experience* Master's degree in Psychology, Social Work, or related fieldTo succeed in this role, you need:* Experience with homeless and low income individuals with mental health or substance use issues* Previous work experience with the Veterans Administration preferred* Strong computer skills required. Must have comprehensive knowledge of Microsoft Office products, including internet and email. Knowledge of or ability to learn other pertinent software products preferred.* Strong written and verbal communication skills* To be a creative thinker with an adaptive personality* To be at least 21 years old* A valid driver's license, current car insurance, and daily access to your own car* Willingness to provide transportation to clientsWhat sets Thresholds apart:* Competitive pay - Base Rate: $21.50 - $24.04 per hour / $44,720 - $50,000 annually* Commensurate with education and experience* Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation)* Dental insurance, vision insurance, choice of 4 medical insurance plans* 403(b) retirement plan with 3% employer match* Robust employee assistance program (EAP)* Mileage reimbursement* Cell phone reimbursement (up to $50/month)* Public service loan forgiveness* Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)* Reimbursement for professional licensure and license renewalThresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more.One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.