healthcare sales support liaison
: Job Details :

healthcare sales support liaison.

+ cary , north carolina

+ posted november 8, 2024

**job details**

summary

+ $28 - $31 per hour

+ temporary

+ bachelor degree

+ category business and financial operations occupations

+ referenceAB_4652840

job details

The Healthcare Sales Support Liaison is a critical role within the Provider Sales Organization of Biologics that is responsible for overseeing, resolving, triaging, and reporting on potential services issues affecting providers and patients so that exceptional customer service is delivered and, as a result, referrals grow. As the direct point of contact for Healthcare Providers (HCPs), the PSL reduces the workload of those within the pharmacy operations and on the Provider Sales Team by responding to customer inquiries and promoting repeat referrals. This is a 4 to 6 month primarily remote contract opportunity. MUST live in reasonable driving distance to Cary, NC. Skills and Qualifications:

+ Bachelor's degree or higher preferred in healthcare or business-related field or equivalent experience.

+ Pharmacy Technician certification preferred.

+ Knowledge of healthcare terminology and experience in a healthcare environment

+ 3-5 years of experience working in Pharmacy operations, customer service, or medical related sales

+ Understands the sales cycle and process

+ Understands patient's clinical, financial, and emotional needs related to specialty pharmacy

+ Highly motivated and committed to excellence with a positive attitude

+ Excellent organizational skills, ability to prioritize and work under pressure and multi-task effectively.

+ Proficiency in Microsoft applications

+ Exceptional written and verbal communication skills; excellent customer service skills

+ Account Management experience preferred

salary: $28 - $31 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

+ Client Communication - Proactively provides patient statuses to HCPs daily or as requested by HCP. Tracks referral completeness and addresses gaps in referral submissions. Follows up with HCPs to promote best practices and provide feedback on patient status. Provides education and relevant new drug or disease-based information and communicates market changes that may impact accounts. Efforts result in positive impact to territory New referral numbers. 25%

+ Client Retention - Participates in customer QBRs (Quarterly Business Review) with field sales to demonstrate the value of the PSL service and promote client loyalty. Analysis of sales reports and customer trends to proactively identify and capture opportunities. 15%

+ Issue Resolution - Partnering with Operations, proactively intervenes on potential service issues. Escalates urgent matters as needed to maintain exceptional customer service. Provides feedback to HCPs on escalated cases and determines corrective action to avoid repetitive errors. 15%

+ Tools & Resources - Support provider onboarding through the PSL portal and clarifying communication preferences to be documented in CPR+ (pharmacy system). Utilize SF (Sales Force) to document campaigns and client meetings. Efficient management of email inbox. 15%

+ Customer Experience & Internal Operations - Develop a knowledge base of the marketplace, business environment, account dynamics and customer concerns to deepen customer relationships. 15%

Skills

+ Healthcare

+ Pharmacy Operations

+ Sales Cycle

+ Sales/Marketing

+ Verbal Communication

+ Written Communication

+ Microsoft Office

Qualifications

+ Years of experience: 3 years

+ Experience level: Experienced

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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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