DescriptionPOSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Healthy Living Coach, under the direction of the Director/Coordinator- Healthy Living & Wellness will assist with the operation and implementation of the YMCA Mission Retention strategy. This strategy includes Floor Engagement, Healthy Living/Wellness Coaching Sessions, and Daxko Engage.OUR CULTURE:Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.RequirementsESSENTIAL FUNCTIONS:
Create a safe and secure environment for all members, guests and visitors in the Wellness Center. Monitor Wellness Floor to ensure an exceptional member experience. (I.e. re-rack weights, clean machines, remove trash and debris, replenish towels, log maintenance issues related to equipment, etc.) Engage all members, guests, visitors with superior customer services. Greeting all with a friendly smile and offer of support. Provide mentorship and fitness/wellness coaching for all facility members who require it. Successfully complete the YMCA Mission Retention/Engage training within first 90 days of employment. Work with the Engage Kiosk on the Wellness Floor to actively engage all New Members, Low Engage and Critical Members. Logging notes and tasks as required. Work with Director, Member Services and/or Healthy Living Coordinator to conduct engage task related calls to schedule wellness sessions and check-ins. Accurately and timely log all details of member interactions (either live or over the phone) in Daxko Engage notes section. Training and support will be provided. Other duties as assigned. LEADERSHIP COMPETENCIES:
- Engaging Community: Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit.
- Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause.
- Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
QUALIFICATIONS:
- Must be at least 18 years of age.
- One year experience in health-related field
- Pursuing a degree in Exercise Science, Wellness Health Promotion or related health field preferred.
- Excellent customer service and general office skills.
- Ability to work independently and in a group setting.
- Basic knowledge of computers and general office equipment.
- Ability to work in a dynamic, changing, and diverse environment.
- Must become First Aid, CPR, and AED certified - Training provided.