Healthy Start Intake Assistant
: Job Details :

Intake AssistantDepartment: Healthy StartStatus: Full-timeJOB SUMMARYThis position is primarily responsible for processing Healthy Start applications. The Intake Assistant processes a high volume of prenatal and infant risk screens and referrals coming into the Healthy Start department. They will also provide clerical support to the supervisor and coordinators by processing documents and information needed to support the department and case management services. POSITION EXPECTATIONS AND RESPONSIBILITIES

Complete clinical services data entry accurately and timely.

Reschedule missed Healthy Start appointments.

Must be non-judgmental and culturally sensitive when engaging with clients and project participants.

Contribute to achievement of project objectives.

Accurately enter all client information from prenatal and infant screens and referrals into the computer on a timely basis.

Performs a search of Well Family System (WFS) on each new screen or referral coming into CI&R to verify if the client is already in the system to prevent duplication of contact attempt efforts and services.

Process low-risk screens, as assigned, by generating necessary correspondence, (e.g., client letters, provider feedback letters, etc.), in compliance with Healthy Start program guidelines.

Perform a quality assurance review of each case processed, ensuring compliance prior to closure.

Develop and maintain a good working knowledge of the program's electronic record system and Florida Healthy Start Standards and Guidelines.

Prepare and submit appropriate administrative reports accurately and on a timely basis (e.g., caseload reports, timesheets, logs, etc.).

Set up and maintain Coordinated Intake and Referral (CI&R) administrative files.

Prepare client files and document actions taken following program guidelines.

Monitor and organize paperwork received, including cross-referencing email notifications from Healthy Start Intake Coordinators

Perform data entry of returned mail and submit to the Care Coordinators for appropriate follow-up.

Participate in training, supervision, and team meetings, as requested.

Perform all other duties as assigned.

EDUCATION AND EXPERIENCE

A bachelor's degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field with two (2) years of public health/community development experience

Minimum of two (2) years of experience in human or social services, working with families and knowledge of referral and community resources processes

BLS CPR Certification required and maintained current

KNOWLEDGE, SKILLS, AND ABILITIES

Must have excellent written and verbal communication skills and the ability to communicate in an efficient, professional, and friendly manner.

Professional communication, documentation, and time management skills.

Ability to work under pressure and at a fast pace.

Ability to multi-task.

Critical thinking skills.

Problem solving skills.

Efficient and proficient in all computer applications under which work is assigned including email, Adobe®, Microsoft Office® programs, electronic medical records systems, and other programs as assigned.

Ability to work well with people and interface effectively with a diverse population.

Knowledge of methods of compiling, organizing, and analyzing data.

Knowledge of HIPAA guidelines and maintain confidentiality of all information.

11. Must have a valid Florida driver's license, reliable transportation, and a good driving record.12. Ability to be flexible regarding work location and work schedule, occasionally including evenings or weekends outside of regular business hours, based on business needs.PREFERRED QUALIFICATIONS

Bilingual in English and Spanish.

Prior Healthy Start program experience is preferred but not required.

Knowledge of referral and community resources processes.

PHYSICAL REQUIREMENTS

Ability to stand, walk, or view a computer screen for extended periods of time.

Must be able to sit or stand for an extended amount of time.

Must be able to perform reaching, lifting, and bending motions, and stoop.

Frequent use of keyboard and telephone.

Occasional lifting up to 25 pounds.

Ability to perform repetitive hand and wrist motions for extended periods of time.

Ability to effectively talk and listen to patients.

Relationship Reporting

• Reports to the True Health Healthy Start Director or Assistant Program Manager.