HEAP Billing Specialist
: Job Details :

SUMMARYThe Billing Specialist is responsible for processing fuel assistance payments to energy vendors on behalf of low-income households. This position ensures accurate and timely payment of heating bills to maintain crucial utility services for clients.PRIMARY RESPONSIBILITIESCalculate fuel assistance benefits for approved applicants based on household size, income, heating costs, and program policies.Enter client information, benefit amounts, and energy vendor details into database systemGenerate payment requests and vouchers to energy companies (gas, electric, delivered fuels) for client heating billsResolve payment discrepancies by communicating with clients, vendors, and other staff.Maintain up-to-date records and files on client accounts and paymentsMaintain and organize vendor files, including contact information and contractsMail out yearly contracts to participating energy vendorsProvide excellent customer service to clients, vendors, and colleaguesAttend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.Other duties as assigned.KNOWLEDGE AND SKILL REQUIREMENTSHigh School Diploma or equivalent; some college work or degree preferredMinimum of 2 years prior office experience.Ability to perform basic math calculations.Hands-on experience with computers and MS Office.Good verbal communication skills with a pleasant phone manner.Strong organizational skills, detail orientated.Flexibility with seasonal nature of program.Prior experience with low income or homeless individuals helpful.ORGANIZATIONAL RELATIONSHIPDirectly reports to HEAP DirectorIndirectly reports to Division DirectorDirect reports of this position are none.Indirect reports of this position are none.PHYSICAL REQUIREMENTSMobility to use office machines, sitting, standing and lifting up to 30 lbs.WORKING CONDITIONSThis is a busy office setting with a high volume of traffic, which may be noisy and distracting at times. Most of the work takes place at a desk often in front of a computer. Cubical limits staff person to a minimum amount of privacy especially when dealing with clients, when on the phone, or in person requiring sensitivity to the work environment to protect client confidentiality. Some local travel may be required. As part of the responsibilities of this position, the Billing Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.We are an equal opportunity employer committed to diversity in the workplace.Monday - Friday 9:00am - 5:00pm35 hours per week