Location: all cities,VA, USA
PeopleShare is looking for a heavy equipment mechanic who is ready to put down the tools and transition to a technical support role! In this role you will provide over the phone diagnostics for customers that call in for service needs in a call center environment for a material handling supplier. The ideal candidate would have at least 3 years of experience maintaining heavy equipment and machinery. Job Details: Schedule: Monday - Friday, 8am-5pm Pay: $24-$28/hour Responsibilities: Manage inbound and outbound calls in a timely manner Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives Troubleshooting of hydraulic and electrical circuits and systems Program control boxes (ECU's - electronic control units, etc.) Seize opportunities to upsell products, provide Spare Parts Numbers and Prices Provide Warranty assistance Run reports in ERP system RMA and parts shipping delays, etc. Skills: Ability to read schematics (e.g., hydraulic, electric, and electronic) and exploded diagrams Technical knowledge (electrical, mechanical, hydraulic, electronic) Computer skills - ability to navigate through ERP systems, Microsoft Office, and manage multiple software platforms on different monitors Familiarity with CRM systems and practices Experience: Technical degree in equipment support (maintenance on trucks or heavy construction equipment) Minimum 3 years of construction equipment experience (Hydraulics, Electrical schematics) IND30 Requirements: Job Type: Permanent Post Date: 10/08/2024