Location: Arlington,VA, USA
Help Desk- 5 days on site Alexandria, VA
Arlington, Virginia
**Onsite**
Contract
$30/hr - $42/hr
Help Desk
This position is a 6 month contract-to-hire.
The company is located in **Alexandria, VA and the candidate will need to come in 5 days a week.**
**What You Will Be Doing:**
+ Conduct onsite analysis, diagnosis, and resolution of IT issues for end users, and recommend and implement appropriate solutions.
+ Perform hands-on tasks such as software installation and upgrades, hardware installation, file backups, and system configuration.
+ Install, configure, test, maintain, monitor, and troubleshoot IT hardware and software to meet desktop service standards.
+ Carry out preventative maintenance tasks, including the installation of service packs, patches, hot fixes, and antivirus software.
+ Assist with hardware moves and relocations as needed.
+ Respond to support issues via phone, IM, or email.
+ Accurately document desktop equipment issues, repairs, installations, and removals.
+ Record and track the problem-solving process, documenting all steps from initial diagnosis to final resolution.
+ Gain familiarity with and support the software applications used within the organization.
+ Ensure all systems and services comply with current information security standards.
+ Develop and deliver training to end users on NCMEC IT resources.
+ Support external projects as directed.
+ Demonstrate loyalty to the National Center for Missing and Exploited Children and its mission of child protection.
+ Maintain a professional image at all times.
+ Communicate courteously and professionally with co-workers, management, law enforcement, and others.
+ Adhere to all regulations, policies, work procedures, and instructions.
+ Respond promptly to phone calls and correspondence.
**Required Skills & Experience:**
+ Bachelor's degree in Information Systems or a related field from an accredited college is preferred.
+ Minimum of two years of technical experience in the IT field.
+ Experience supporting Microsoft Windows operating systems.
+ Proficiency in supporting Microsoft 365 products.
+ Experience working with EntraID and SCCM.
+ Experience with networking and internet-related technologies, including email clients, web browsers, and VPNs.
+ Familiarity with IT helpdesk ticketing systems/software.
+ Strong troubleshooting skills, including principles, methodologies, and issue resolution techniques.
+ Excellent technical knowledge of desktops, laptops, and tablets.
+ Hands-on experience with hardware troubleshooting.
+ Ability to read and comprehend technical manuals, procedural documentation, and OEM guides.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn't provide sponsorship.
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Ashton Corbett
**Specialization:** Windows