Help Desk Analyst I
: Job Details :

Description We are seeking a dedicated Help Desk Analyst I to join our team located in New York, New York, 10018, United States. In this role, you will focus on providing first-level technical support, managing end-client inquiries, and troubleshooting user/password issues. We offer a contract to permanent employment opportunity, presenting an excellent chance to utilize and further develop your skills in various technologies.Responsibilities:- Provide first-level technical support for end clients, ensuring efficient resolution of issues.- Handle client inquiries, predominantly related to non-profit software, and provide appropriate solutions.- Manage user/password issues promptly to minimize downtime and maintain productivity.- Utilize your skills in Android Development, Cisco Technologies, and Citrix Technologies to enhance our service quality.- Maintain and troubleshoot databases, ensuring their optimal performance.- Use EO/IR systems effectively for problem resolution.- Administer Active Directory to manage network, data security, and user access.- Support Apple Devices and Computer Hardware, addressing any issues that arise.- Perform Configuration Management tasks to maintain system security and efficiency.- Manage Deployments effectively to ensure smooth operations and minimize service interruptions. Requirements - Demonstrable experience in Android Development- Proficiency in Cisco Technologies- Familiarity with Citrix Technologies- Strong understanding of Database management- Knowledge of EO/IR systems- Experience with Active Directory- Ability to troubleshoot and maintain Apple Devices- Proficiency in Computer Hardware- Experience in Configuration Management- Proven track record in managing Deployments Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, you're agreeing to Robert Half's Terms of Use ( .