Location: Bowling Green,KY, USA
- Answer and manage the Help Desk line, providing timely and professional responses to end-user inquiries. - Log and categorize service requests accurately, with a focus on supporting clinical applications like EMR and Practice Management systems. -Provide specialized assistance for clinical applications, including troubleshooting issues related to EMR and Practice Management. -Collaborate with healthcare professionals to ensure optimal utilization of clinical software. -Ensure the proper functioning of Windows-based systems and promptly resolve desktop-related issues. - Independently resolve technical issues when possible, and escalate to the appropriate IT staff for specialized clinical support. - Conduct timely follow-ups with end-users to ensure resolution and communicate the status of unresolved issues. - Assist end-users in troubleshooting and resolving technical problems, with a particular focus on clinical application workflows. - Provide proactive support and guidance to healthcare staff to enhance their use of IT tools. - Collaborate with IT team members to identify opportunities for process improvement, especially in the context of healthcare applications. - Collect and relay constructive feedback from healthcare professionals to improve the overall IT support experience. -As expected with all healthcare positions, must adhere to HIPAA/OSHA/BLOODBORNE PATHOGEN regulations and maintain associated workplace trainings. -Other duties as assigned/necessary. Requirements: 2+ years work experience in Help Desk environment highly preferred. Troubleshooting Windows OS MS Office support Networking support Printer support, local and network VoIP phone support Excellent interpersonal & communication skills (oral and written) with high focus on customer service Must have ability to multi-task and prioritize in a very busy environment. This position will involve an on-call rotation.