HELP DESK ANALYST--INFORMATION TECHNOLOGY
: Job Details :

- Answer and manage the Help Desk line, providing timely and professional responses to end-user inquiries.- Log and categorize service requests accurately, with a focus on supporting clinical applications like EMR and Practice Management systems.-Provide specialized assistance for clinical applications, including troubleshooting issues related to EMR and Practice Management.-Collaborate with healthcare professionals to ensure optimal utilization of clinical software.-Ensure the proper functioning of Windows-based systems and promptly resolve desktop-related issues.- Independently resolve technical issues when possible, and escalate to the appropriate IT staff for specialized clinical support.- Conduct timely follow-ups with end-users to ensure resolution and communicate the status of unresolved issues.- Assist end-users in troubleshooting and resolving technical problems, with a particular focus on clinical application workflows.- Provide proactive support and guidance to healthcare staff to enhance their use of IT tools.- Collaborate with IT team members to identify opportunities for process improvement, especially in the context of healthcare applications.- Collect and relay constructive feedback from healthcare professionals to improve the overall IT support experience.-As expected with all healthcare positions, must adhere to HIPAA/OSHA/BLOODBORNE PATHOGEN regulations and maintain associated workplace trainings.-Other duties as assigned/necessary.Requirements:2+ years work experience in Help Desk environment highly preferred.Troubleshooting Windows OSMS Office supportNetworking supportPrinter support, local and networkVoIP phone supportExcellent interpersonal & communication skills (oral and written) with high focus on customer serviceMust have ability to multi-task and prioritize in a very busy environment.This position will involve an on-call rotation.