ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. We have an immediate (on-site)
Junior Tier 2 Help Desk Analyst position available in
Columbia, SC. If you join our team in this role, you will serve on a Tier 2 technical support helpdesk providing remote and over-the-phone administration, support, and technical assistance to our government client.
Primary Roles and Responsibilities: - Solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.
- Perform primary systems administration, monitoring, and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.
- Support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM.
- Leverage printer and multifunction printer enterprise management tools.
- Knowledge and experience in supporting steady-state systems Backup, Restore and Recovery procedures.
- Must be exceptional in the following areas:
- Teamwork
- Conflict resolution
- Time management
- Problem solving
- Adaptability
- Critical thinking
- Communication (verbal & written)
- Active listening
- Detail oriented
- Dependability
- Emotional intelligence
Required Education, Knowledge, and Experience: - Associate's degree in computer science or related field; OR
- CompTIA A+ certification; OR
- 2 years IT help desk support experience in a Windows Active Directory environment; OR
- 2 years' experience in Windows Active Directory, network, IT operations and IT hardware support
Clearance: Must be able to obtain a Secret clearance.
ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
- Employee Assistance Program
- 401K
- Medical/Dental/Vision Insurance
- Life/Short-Term Disability/Critical Illness/Accident Insurance
- 15+ PTO Days
- 11 Federal Holidays
- Up to $5K towards continuing education and/or professional development with unlimited web-based training
- Pet Benefit Programs