Title: Help Desk Analyst
Location: Denver, Colorado 80203 (Remote)
Duration: 8 Months of Contract
Pay Rate: $20-25/hr. depending on experience
Job Description:
The candidate must be a resident of the State of Colorado.
Work schedule:
Training Monday - Friday 9 AM - 6 PM 3 - weeks of training
Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training
Job Description:
The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the client application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organization's standard operating procedures.
Responsibilities will include:
- Providing Tier I support and customer assistance for a mobile application.
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
- Install the client software on supported devices following defined procedures, processes, and methods.
- Employ Incident Management procedures to enter tickets into the required tracking system.
Minimum Qualifications:
- One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
OR
- Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Substitutions:
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis but cannot completely substitute for these qualifications.
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education but cannot completely substitute for these qualifications.
Preferred Qualifications:
- Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store.
- Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models.
Benefits Info:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.