Position: Help Desk Analyst
Location: Bismarck, ND
Work Setup: Onsite
Job Summary:
We are seeking a Help Desk Analyst to join a dynamic team providing support for hardware and software applications across a variety of computing platforms. This role involves troubleshooting, monitoring, maintenance, and technical support for computing systems and specialized applications in a large, multi-system technology environment.
Key Responsibilities:
- Provide technical support for hardware and software systems, ensuring proper functionality and resolving issues.
- Use Microsoft System Center Configuration Manager (SCCM) for automation and support tasks.
- Create and maintain documentation on hardware and software configurations.
- Train users on new operating systems, software applications, Microsoft Office productivity suites, and remote accessibility.
- Process incidents and work requests submitted by users, ensuring timely resolution.
Required Qualifications:
- Strong customer service skills supporting users at all levels across the enterprise.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Strong analytical and problem-solving skills to resolve technical issues.
- Excellent communication skills to convey complex technical information to both technical and non-technical users.
- Organizational and multitasking skills to manage deadlines and prioritize work.
Nice to Have:
- Professional certifications in hardware, operating systems, or Microsoft Office applications.
- Familiarity with remote accessibility and related tools is a plus.