Help Desk Associate
: Job Details :

Help Desk Associate

Our IT Department is looking to hire a Help Desk Associate in Indianapolis, IN. The ideal candidate will have a broad understanding of corporate network architecture and a sharp focus on internal customer service. This includes deploying, troubleshooting, and maintaining Mac OS and Windows, and familiarity with helpdesk ticketing systems. We are looking for someone with the drive and self-motivation to learn and grow with the team, and to take on increasing responsibilities within the IT department. We believe in best-ever experiences from the inside out, so we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them.

Great candidates will look like this:

• Enjoy troubleshooting and problem-solving analytically
• A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
• An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person
• A motivated self-starter who thrives on prioritization and follow-through
• Passionately creative in mindset and can adapt quickly to evolving business needs

Responsibilities

• Act as the first line of internal IT support, addressing issues directly or escalating if necessary.
• Complete tickets and documentation in our Zendesk ticketing system
• Manage devices using Jamf Pro and Microsoft Intune
• Configure and manage SaaS tools, including Google Workspace, Slack, and Zoom
• Document existing and future systems, networks, and procedures, and create how-tos and knowledgebase articles
• Conduct system backups, phishing campaigns, and quarterly access reviews.
• Image, deploy, and provide training for new end-user hardware
• Oversee onboarding and offboarding processes, including account creation and device provisioning

Requirements

Demonstrated experience with the following is desired:

• Configuration and management of JAMF Pro, Microsoft Intune, and Google Workspace
• An innate ability to provide helpful and positive tech support for internal customers of a varying range of technical capability
• Excellent verbal and written communication ability
• Windows and Linux server operating systems
• Client operating systems, including Mac OS, Windows
• Network hardware, including basic switch, router, firewall, and wireless access point configuration
• Network services, including TCP/IP, DHCP, DNS

Education/Experience:

• Associate degree in Information Technology or equivalent experience
• Technical certifications a plus: A+, CCNA, etc.

Other useful skills/experience

• Positive attitude and growth mindset
• Takes initiative and delivers results with minimal supervision
• Strong business acumen, technical aptitude, analytical skills, & attention to detail
• Ability to clearly & concisely communicate with users in different roles and with varying skill sets
• Technical certifications are a plus (A+, CCNA, etc.)
• Experience with scripting languages such as Python, Bash, powershell, etc. is a plus.

Compensation & Benefits

• Competitive, based on experience
• Stock options
• Competitive Health Plan including Medical (HDHP & PPO options), Dental, Vision, STD, LTD, & Life Insurance options
• PTO & paid Company holidays
• 401k Plan with match

This full-time, permanent position is based out of our downtown Indianapolis HQ.

If you've reached this point in the job description and feel unsure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that's okay. If you feel like you're not going to fit in with our teams - you'll be surprised. We're one Scale Computing, which means however you identify and whatever background you bring with you, we encourage you to apply if it's a role you can be passionate about doing every day. Please send your resume, with the job title in the subject line, to ...@scalecomputing.com.

Scale Computing, Inc. is an Equal Opportunity Employer. Individuals seeking employment at Scale Computing, Inc. are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

About Scale Computing

Scale Computing is a global business with offices worldwide, thousands of customers, and countless applications running on our industry-leading SC// platform. We enjoy this success because we have made a conscious effort to build this amazing company person by person—could you be the next to join us as the newest Scaler?

Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of Integrity, Innovation, Collaboration, Success, and Fun.