Help Desk Consultant/Lead (Cleared Position)
: Job Details :

Unison, a leading provider for procurement solutions to the federal marketplace, is seeking customer service-oriented professionals to provide functional and help desk support to our Federal Government customers. Unison consultants work directly with clients to understand key elements of client business processes and then work onsite to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products. This position is located in Columbia, MD.

This role requires an active Top Secret/SCI security clearance with a full-scope polygraph.

Responsibilities

Unison consultants will:

• Help drive successful operation of Unison's Contracts product suite by delivering high-quality advisory and support services to government clients
• Ensure assigned tasks are performed on a target, on time, and on budget, and that client personnel appreciate the value of the work performed
• Understand the client's business objectives and help clients achieve their goals

Consultants are continuously challenged through client projects and build skills towards a fulfilling career. All consultants receive a product and federal acquisition training and receive career development guidance from experienced professionals. Employees also enjoy an attractive and competitive benefits package.

Qualifications

• One or more years' experience supporting software solutions such as acquisition systems for government, preferred
• Experience in developing SQL queries, preferred
• Experience in testing, training, configuration management, and organizational change management, preferred
• Experience in functional implementation and/or maintenance of financial system interfaces, preferred
• Self-starter, quick learner, and team player
• Experience in using Microsoft Excel, PowerPoint and Word
• Bachelor's degree preferred