HELP DESK ENGINEER
: Job Details :


HELP DESK ENGINEER

STANDLEYS SYSTEMS LLC

Location: Oklahoma City,OK, USA

Date: 2025-01-01T07:03:18Z

Job Description:
Job DetailsJob LocationOK Oklahoma City South - Oklahoma City, OKPosition TypeFull TimeDescriptionHelpdesk Technician/Engineer Date10-04-2024FLSA Classification: ExemptCompany Profile: Starting as a typewriter company in Chickasha, OK in 1934 to having offices across North Texas and Oklahoma, Standley Systems is committed to supporting business with the technology tools and resources needed to empower their employees to get work done. As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Print Technology Services and Managed Services.Team Standley was founded on and continues to operate by a People First mindset. Standley may mean technology, but we are committed to listening and truly understanding our clients' situations to not only provide a solution that keeps them moving forward, but to provide an exceptional experience for everyone, every time. Our team is all in. With a set of core values driving who we are and how we do what we do, Standley Systems is not just a name, a company, a logo, or a building somewhere...It's our team. Work together. Win together. Our team understands and respects the role of the person next to them. To achieve an exceptional experience for everyone every time it requires each person, the department and division to own their respective piece of the process and understand how each function works together to achieve the win.Looking for a workplace that is culture driven by a shared set of beliefs, vision, and values, where everyone is working toward a common goal with a high sense of purpose and conviction? Join our team!Position Profile: The Standley Systems Helpdesk Technician/Engineer will provide technical support for clients and team members with complex issues that require additional expertise. Primary Responsibilities:
  • Serve as support for all users with the most complex problems, especially related to servers and networks.
  • Configure, install and Troubleshoot Servers, Networks & Applications
  • Use advanced troubleshooting techniques to resolve complex problems using available tools
  • Monitor and respond to alerts for customer equipment prior to customer becoming aware
  • Courteously obtain and convey concise problem information for internal service personnel
  • Solve problems in Windows & Mac platforms with equal proficiency
  • Proactively maintain servers and networks
  • Maintain in-depth knowledge of Standley Systems supported products and services
  • Assist with Identifying available solutions to enhance and improve support delivered to customers
  • Review and update Help Desk documentation as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in following are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Successfully prioritize service issues based on multiple competing objectives while multitasking
  • Effectively communicate with team members & customers with excellent verbal and written communication skills
  • Highly Organized, detail oriented and self-motivated with Strong customer relationship skills
  • Willingness and commitment to ongoing learning and self-development
  • Maintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement)
Computer Skills:
  • Advanced knowledge of networking troubleshooting, including ISP Equipment, Firewalls, Switches and Servers
  • Excellent knowledge of PCs, Servers, MFPs, Email, VLANS, Wired and Wireless Networking, Storage and Backups
  • Strong experience with Multiple OS, Virtual Servers, Backup Restoration, Network Troubleshooting, Server Configuration
  • Excellent experience deploying, managing, and troubleshooting network and server infrastructures.
Experience:
  • MCPs, MCSA, CCENT & VCA strongly recommended
  • MCSE, CCNA & VCP preferred
  • 5+ years' experience in IT support
Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to pass drug and alcohol screen. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard
  • Specific vision abilities required by this job include close vision requirements due to computer work
  • Light to moderate lifting may be required
  • Regular, predictable attendance is required
Work Environment: The work environment characteristics described here are representative of those an employee in this position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic)
  • Ability to work in a confined area
  • Ability to sit at a computer terminal for an extended period of time
Helpdesk Technician/Engineer I have read this job description, and I completely understand all my job duties and responsibilities. I can perform the essential functions as outlined with or without reasonable accommodation. I understand that this list is not all inclusive but subject to change by management.
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