Help Desk Executive Support Specialist
: Job Details :

About E78

E78 is a leading provider of finance, accounting and technology solutions for middle-market businesses and financial sponsors. Our team delivers platinum-level advisory, talent, and managed services that address the critical finance, technology, and transformation challenges faced by corporate leaders and private equity sponsors across the middle market through the Fortune 500.

For the sixth consecutive year, E78 has made the Inc. 5000 list, at No. 734 in 2024, which includes a three-year revenue growth of 655%

We are a community of results-driven gamechangers, and our passion drives us to achieve success through meaningful work and inspires us to make a lasting impact.

E78 is headquartered in Oak Brook, IL with offices around the country. Come join our growing team!

A few reasons why 450+ professionals are thriving at E78:

• Career advancement opportunities
• Flexible Paid Time Off (PTO) Which includes traditional vacation time and sick leave
• Industry leading maternity benefits, which also includes Parental Leave
• Bonus eligibility
• For every dollar contributed E78 will match up to 4%
• Highly competitive salaries
• 10 Company Paid Holidays
• Opportunity for professional growth
• Blue chip client logos to partner with
• A culture of support and inclusion that fosters collaboration and diversity
• World-class leadership committed to your development
• Extensive career experience E78 employees work alongside mid-late career professionals with vast skillsets and expertise in their respective fields.
• Consistent team Working with a single point of contact ensures a dependable team that is familiar with your business needs.
• Partnership alignment with goals E78 prioritizes understanding and aligning with your goals to ensure success.
• Access to expert resources E78 provides access to a robust partner ecosystem within the NetSuite ecosystem for consulting and support during implementations and beyond.

Position Summary

We are seeking a skilled and customer-focused Help Desk Executive Support Specialist to provide top-tier technical assistance to executives in our corporate office. The ideal candidate will possess a strong background in audio-visual support, Microsoft applications, business productivity tools, and hardware procurement/setup. This role will also involve mentoring and providing support to junior-level help desk staff while ensuring a seamless and efficient work environment for our executive team.

Key Responsibilities

• Provide white-glove support to C-suite executives and senior management, delivering high-quality, prompt, and professional service for all technical needs.
• Troubleshoot and resolve technical issues related to audio-visual equipment, including conference room systems, projectors, video conferencing tools, and other AV devices.
• Provide Microsoft support for various applications, including Office 365, Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.
• Assist with Adobe software-related queries and troubleshooting (Adobe Acrobat, Creative Cloud Suite, etc.).
• Support the use and optimization of business productivity applications, including project management tools, document collaboration platforms, and custom corporate software.
• Manage the procurement and setup of hardware, including laptops, desktops, monitors, docking stations, printers, and peripherals for both executives and the wider organization.
• Assist in the installation, configuration, and troubleshooting of both hardware and software systems in the corporate office and remotely.
• Provide remote desktop support and on-site technical assistance for executive-level staff, ensuring a smooth and efficient workflow.
• Assist with onboarding of new employees by setting up hardware, software, and user accounts.
• Mentor and provide guidance to junior help desk staff, sharing knowledge, offering training, and helping to resolve escalated support requests.
• Maintain an up-to-date knowledge base and document troubleshooting procedures to support the team and improve efficiency.
• Ensure all support tickets are tracked, prioritized, and resolved within service-level agreements (SLAs).
• Work collaboratively with other IT team members to ensure the smooth operation of corporate technology infrastructure.

Required Qualifications

• Bachelor's degree is preferred or equivalent work experience.
• Proven experience providing executive-level support and working in a fast-paced corporate environment.
• Strong experience with audio-visual technology (video conferencing systems, projectors, screens, etc.) and troubleshooting related issues.
• Solid understanding of Microsoft 365 suite (including SharePoint, Teams, Word, Excel, Outlook, PowerPoint).
• Proficient in Adobe products such as Adobe Acrobat, Photoshop, Illustrator, or Creative Cloud Suite.
• Hands-on experience with business productivity applications, such as project management software (e.g., Asana, Jira, or similar).
• Strong hardware support skills, including experience with hardware procurement, installation, and setup.
• Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues quickly and efficiently.
• Excellent communication and customer service skills, with the ability to explain technical information clearly to non-technical users.
• Ability to prioritize tasks effectively and manage multiple requests simultaneously.
• Previous experience mentoring or providing guidance to junior help desk staff is a plus.
• Ability to work well both independently and as part of a team.
• Strong attention to detail and a proactive, customer-oriented mindset.
• Qualifications
• Microsoft Certified: Modern Desktop Administrator Associate or similar certification.
• CompTIA A+ or other IT certifications are a plus.

Core Competencies

E78 is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.