Empire Technological Group DBA Aruze gaming Global is looking to add a Help Desk I to our team! Las Vegas Responsibilities:
- Provide Technical Support: Respond to requests for technical assistance via phone, email, or ticketing system, and resolve issues in a timely manner.
- Troubleshoot Hardware and Software Issues: Identify, analyze, and solve hardware, software, and network-related problems.
- User Account Management: Assist in creating, updating, and disabling user accounts and ensuring appropriate access and security protocols.
- Install and Configure Software: Assist in the installation, configuration, and upgrading of software applications, ensuring compatibility with organizational standards.
- Documentation: Record, track, and document the service request problem-solving process, including actions taken through to the final resolution.
- Inventory Management: Track IT equipment inventory and maintain accurate records for all hardware assets.
- User Training: Provide guidance to end-users on best practices and company IT policies.
- Escalate Issues: Refer unresolved issues to higher-level support staff and communicate progress to users as needed.
- Other duties as requested and /or assigned.
Skills / Abilities:
- High school diploma or equivalent required; an associate's degree in Information Technology or related field preferred.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Technical Proficiency: Basic knowledge of computer hardware, software applications, operating systems (Windows, Mac OS), and standard troubleshooting techniques.
- Customer Service Orientation: Strong interpersonal and communication skills, with an ability to empathize with non-technical users.
- Problem-Solving Abilities: Logical and analytical thinking skills to diagnose issues and find effective solutions.
- Organization and Time Management: Ability to manage multiple requests and prioritize tasks effectively.
- Attention to Detail: Accuracy in documenting issues and resolutions, as well as ensuring systems are up to date.
To learn more about us and quick response on applications Please visit our website: Please visit Home - Aruze Gaming (aruzeglobal.com) / to learn more about Empire Technological Group! Benefits: 401(k) Medical, Dental, Vision Life insurance Flex Time Off Disability Insurance Schedule: 8-hour shift Job Type: Full-time Empire Technological Group Ltd. DBA Aruze Gaming Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.