Location: Cherry Hill,NJ, USA
The Help Desk Technician 2 provides first and second level support to clients related to computer hardware, software, networks, and servers. While most of our work is performed from our office in Cherry Hill, NJ, we do occasionally have work to perform on site at our clients' offices. The successful candidate will have a combination of strong customer service skills and technical expertise as well as a passion for working with technology. Responsibilities: •Provide 1st and 2nd level support for desktops, laptops, printers, and other computer related devices both remotely and on site. Ensure assigned project tasks are completed completely and on time. •Ensure proper documentation, notification, and escalation of all incidents. •Communicate with clients by phone, email, and in person. •Troubleshoot and resolve hardware and software problems. •Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS. •Performs other duties and responsibilities as assigned by the Help Desk Lead. Required Skills: •3 years related work experience or BS in Information Systems or related field. •Must exhibit a clear, friendly, professional phone manner. •Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users. •Able to handle multiple assignments with attention to detail. •Windows Desktop Operating Systems including Active Directory and Group Policy •Windows Server Operating Systems •VMware ESXi or Microsoft Hyper-V •Microsoft 365 including Intune •SMB Networking Equipment including SonicWall and UniFi •Must type a minimum of 40 words per minute. •Must have reliable transportation. •Must be able to physically lift and move existing and new PC system components.