Job Title: Help Desk-III (Hybrid)
Location: Madison, WI
Duration: 1+ Months
Job Description: Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.
- Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
- Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.
- Requires at least 3 years of experience in the field.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.
Top Skills & 2-3 Years of Experience: - Windows 11
- Microsoft O365
- Intune
- Apple and Android mobile phone support
Nice to Have: - Cherwell
- Scripting and automation
- Microsoft Teams/Intune.