help desk iii
: Job Details :

help desk iii.

+ madison , wisconsin

+ posted 2 days ago

**job details**

summary

+ $20.66 - $25.66 per hour

+ contract

+ bachelor degree

+ category computer and mathematical occupations

+ reference1066509

job details

job summary:

Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.

location: Madison, Wisconsin

job type: Contract

salary: $20.66 - 25.66 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

+ Direct support of customers over the phone will be a primary function of this role as well as hands on support for DCF staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools such as eWiSACWIS and CARES and KIDS.

+ This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.

+ Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support.

+ Documents, tracks, and monitors the problem to ensure a timely resolution.

+ Has knowledge of commonly used concepts, practices, and procedures within a particular field.

Top 3-4 desired skills required for the position:

+ Ability to troubleshoot and resolve issues quickly

+ Attention to detail

+ Able to work independently in a highly collaborative environment

+ Fast and accurate typing

Qualification

+ IT Service Management tools (Incidents & Service Request)

+ Active Directory Tools

+ Microsoft Windows 10/11

qualifications:

+ Experience level: Experienced

+ Minimum 4 years of experience

+ Education: Bachelors

skills:

+ HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.