Our client, a leading organization in the IT industry, is seeking a Help Desk III to join their team. As a Help Desk III, you will be part of the IT department supporting various teams. The ideal candidate will have excellent technical troubleshooting skills, effective communication and interpersonal skills, and the ability to prioritize and execute tasks with strong attention to detail.Job Title: Help Desk IIILocation: Madison, WI (Onsite)Pay Range: $28 - $30/hr.What's the Job?
- Perform first level IT support with a strong emphasis on customer service and professionalism
- Independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365)
- Identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices
- Communicate effectively and professionally with a variety of customers including executives
- Prioritize and execute tasks with strong attention to detail
What's Needed?
- 6 or more years of experience in IT support
- Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365)
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail
- ITIL 4 Foundation certification or similar (nice to have)
- CompTIA A+ certification of similar (nice to have)
- PMP certification or similar (nice to have)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.