Help Desk Level 1
: Job Details :

Title– Help Desk Level 1Position– Contract (6+ Months)Location– Cherry Hill, NJRate -$Open (Best PossibleRequirementsResponsibilities:Participate in project planning and scheduling.Ensure assigned project tasks are completed completely and on time.Ensure proper documentation, notification, and escalation of all incidents.Communicate with clients by phone, email, and in person.Troubleshoot and resolve system hardware and software problems.Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.Performs other duties and responsibilities as assigned by the Project Lead.Required Skills:3 years related work experience or BS in Information Systems or related field.Must exhibit a clear, friendly, professional phone manner.Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.Able to handle multiple assignments with attention to detail.Microsoft Windows Desktop Operating SystemsWindows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.Experience with Microsoft Office 365.Must type a minimum of 40 words per minute.Must have reliable transportation.Must be able to physically lift and move existing and new PC system components.