Location: Cherry Hill,NJ, USA
Title - Help Desk Level 1
Position - Contract (6+ Months)
Location - Cherry Hill, NJ
Rate - $Open (Best Possible
Requirements
Responsibilities:
+ Participate in project planning and scheduling.
+ Ensure assigned project tasks are completed completely and on time.
+ Ensure proper documentation, notification, and escalation of all incidents.
+ Communicate with clients by phone, email, and in person.
+ Troubleshoot and resolve system hardware and software problems.
+ Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
+ Performs other duties and responsibilities as assigned by the Project Lead.
Required Skills:
+ 3 years related work experience or BS in Information Systems or related field.
+ Must exhibit a clear, friendly, professional phone manner.
+ Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
+ Able to handle multiple assignments with attention to detail.
+ Microsoft Windows Desktop Operating Systems
+ Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
+ Experience with Microsoft Office 365.
+ Must type a minimum of 40 words per minute.
+ Must have reliable transportation.
+ Must be able to physically lift and move existing and new PC system components.