Location: Cherry Hill,NJ, USA
Title - Help Desk Level 2
Position - Fulltime
Location - Cherry Hill, NJ
Salary - $Open (Best Possible)
Requirements
Responsibilities:
+ Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.
+ Ensure proper documentation, notification, and escalation of all incidents.
+ Communicate with clients by phone, email, and in person.
+ Troubleshoot and resolve system hardware and software problems.
+ Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
Required Skills:
+ 3 years related work experience or BS in Information Systems or related field.
+ Must exhibit a clear, friendly, professional phone manner.
+ Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
+ Microsoft Windows Desktop Operating Systems
+ Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
+ Experience with Microsoft Office 365.
+ Must have reliable transportation.
+ Must be able to physically lift and move existing and new PC system components.
+ Experience with VMWare and Hyper-V would be a plus.
+ Experience working at a Managed Service Provider would be a plus.