Help Desk Level II Technician
: Job Details :

Join Card-Monroe Automation as a Full-Time Help Desk Level II Technician and experience the thrill of being part of a dynamic, forward-thinking team. Located in the heart of Greenville, SC, this onsite position allows you to immerse yourself in a fun and flexible work environment where your problem-solving skills will shine. You will be contributing to innovative solutions that drive excellence in the manufacturing industry. With a competitive pay range of $30.00-$33.00 per hour, you'll be rewarded for your expertise while helping to shape the future of our customer-focused operations.You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, and Paid Time Off. Don't miss the chance to elevate your career in a company that values integrity and high performance!A little about usFounded in 2012, CMA provides Automation equipment and services to our customers. Our drive for innovation and customer satisfaction leads us to work with our clients to offer cost-effective, unique, and specific applications. In 2024, CMA joined the Card Monroe family, furthering our ability to provide excellence and improvements to more markets. Our Mission: Exceptional people threading manufacturing innovation into our automated world. Our Core Values: Honesty and Integrity - We are transparent and reliable, and always keep our word. Love, Dignity, and Respect - We understand and appreciate others, treating them with professionalism, consideration, and care. Servant's Spirit - We put our egos aside, and confidently strive to exceed customer expectations. Competitive Resolve - We are creative and we persevere, determined to win.What it's like to be a Help Desk Level II Technician at Help Desk Level II TechnicianAs a Help Desk Level II Technician at Card-Monroe Automation, your day-to-day responsibilities will involve providing exceptional technical support to both internal teams and external customers. You will troubleshoot and resolve a variety of software and hardware issues, ensuring timely and effective solutions. Expect to engage in direct communication with users, guiding them through problem resolution processes and documenting all interactions for future reference.Your role will also require you to collaborate with other IT team members to identify areas for improvement and contribute to innovative projects. On a typical day, you'll participate in team meetings, manage support tickets, and contribute to ongoing training sessions to enhance your technical skills. Your work schedule will be Monday through Friday, allowing you to maintain a healthy work-life balance while excelling in a high-performance environment.What matters mostTo be successful as a Help Desk Level II Technician at Card-Monroe Automation, you will need a strong foundation in troubleshooting and problem-solving skills. Effective communication is crucial, as you'll be interfacing with a diverse range of users and must articulate technical information clearly and confidently. Your ability to empathize with customers and approach each issue with integrity will foster trust and enhance user satisfaction.A proactive mindset and a passion for innovation will help you thrive in our fast-paced environment, allowing you to stay ahead of emerging challenges. Additionally, strong organizational skills will enable you to manage multiple support tickets efficiently while prioritizing tasks effectively. Adaptability is key, as you'll encounter various technical challenges that require creative solutions.Essential Job Duties include Epicor ERP Support and Epicor Training. Also experience in Active Directory, Computer Imaging and Office 365 Management is preferred. A commitment to excellence in every interaction will ensure you contribute positively to the customer-focused culture at Card-Monroe Automation.Are you ready for an exciting opportunity?We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!