Help Desk Specialist
: Job Details :

Are you looking for an exciting IT role where you can develop your technical skills and grow your experience?

In this role, you'll be part of a dedicated helpdesk team providing critical support to users via phone, email, remote access, and in-person. You'll gain valuable experience working with both Windows and MacOS systems, configuring and deploying hardware, and managing Active Directory accounts.

Job Responsibilities:

The Help Desk Specialist will provide comprehensive technical support via phone, remote assistance, email, and in-person.

Responsibilities include:

• Supporting desktops, laptops, and printers.
• Managing and deploying computer systems and encrypted hard drives.
• Creating and updating helpdesk tickets.
• Administering Windows Active Directory user accounts and group memberships.

Qualifications:

• High school diploma or equivalent
• 1 year of experience with Windows desktop OS (7, 10, 11) and MacOS systems.
• Familiarity with a Windows Active Directory environment, including hardware and software maintenance for desktops, laptops, printers, and firmware.