Help Desk Specialist
: Job Details :

Job DescriptionThe Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organizations products and services.Key Tasks and ResponsibilitiesUses automated information systems to analyze routine situationsReviews incoming requests and receives incoming calls. May prioritize for proper actionResolves user problems quickly and efficientlySupports users by fulfilling individual requests for information and/or training in the utilization of the various software applications availableConducts technical research to resolve issues as they are presentedInteracts with other team members, such as network servic es, software engineering, and/or applications development to restore services and/or identify and correct the core problemEducation & ExperienceHigh school diploma or GED is required1-5 years of customer service experience is requiredAbility to communicate effectively, both verbally and writtenAbility to troubleshoot and problem solveCertificationsRelevant certifications are desired (CompTIA A+, CompTIA Security+, or similar)Security ClearanceMust be able to obtain and maintain government customer Public Trust clearanceOther (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)No travel requiredComputer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for e mployment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at314.###.#### or ...@cwsc.com.