Help Desk Specialist
: Job Details :

Help Desk Support Specialist (Night Shift)

This position is 90% remote. Onsite for first 30 days of training and then transitions to fully remote.This full-time role is based in Downtown Los Angeles, and it is essential for candidates to reside within a 1-hour radius.

NIGHT SHIFT: You will be working on an alternating schedule: Tuesday - Saturday or Wednesday - Saturday from 12am - 9am, ensuring our night shift is covered effectively. As a result, you'll enjoy a three-day weekend every other week.

Location: Downtown Los Angeles, CA

Type: Full-Time

Compensation: $70,000 - $75,000 per annum, plus eligible for overtime pay. Other benefits include health insurance, paid time off, and 401K with matching.

We are searching for a dynamic and experienced Help Desk Support Specialist to join our reputable client's team. As a night-shift worker with a passion for technology support, you will be vital to provide round-the-clock assistance to our valued users.

Minimum Requirements:

• Minimum 1-year experience supporting technology in a fast-paced setting
• Expert proficiency in Microsoft Office Suite 2013/2016/2019/365, particularly Word
• Proficient with common business applications including document management systems, document comparison software, timekeeping software, and Adobe Acrobat Professional
• Expert proficiency in supporting Microsoft Windows, including performance and connectivity issues

Desired Qualifications:

• Bachelor's Degree or a minimum of 2 years in an IT Support environment
• Capability to install, service, and support Dell computer hardware
• Familiarity with maintenance activities in Active Directory, including changes to user accounts
• Ability to administer distribution lists, mobile devices, and mailboxes within Microsoft Exchange Administrator console
• Experience troubleshooting Microsoft Windows 10