HELP DESK SPECIALIST
: Job Details :

City of Ormond Beach Job Description Help Desk Specialist Summary:Help Desk Specialist serves as a first level technical resolution to computer users who experience problems or need assistance with technical software and hardware. Must be able to provide support via the phone, email, remote desktop, and in person. Helps to maintain the productivity of computer users and therefore improve employee satisfaction. Diagnoses problems by asking a logical sequence of questions, analyzing the answers/responses, and offering a solution.Essential Duties and Responsibilities:• Provides technical support and training to users for various computer hardware and software, as required.• Maintains and monitors an inventory of computer hardware and software.• Operates various computer systems and peripheral equipment such as printers, storage devices, terminals, telecommunications hardware/software, etc., according to established procedures.• Installs, configures and troubleshoots operating systems and software.• Installs, configures and troubleshoots computer hardware and peripherals such as printers, scanners and related devices.• Answers Helpdesk and troubleshoots technical issues remotely over the phone. • Serves as part of the help desk team to assist users with routine hardware and software questions.• Assists in preparation for, response to, and recovery from, the impacts of a wide variety of disasters or emergency situations and may be temporarily assigned to other duties, locations, and shifts.• Meets attendance requirements.• Promotes positive customer service environment internally and externally.• Performs other job-related functions as assignedSupervisory Responsibilities:NoneEducation and/or Experience:• Associates degree or High School Diploma with comparable experience. • Two (2) years related experience and/or advanced training in the administration and operation of networks in an enterprise environment preferred.• Equivalent combination of education and experience.Qualification Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Possession of a valid Florida driver's license.• Must pass a FDLE fingerprint-based background check. Must maintain FDLE certifications via periodic training and testing which is required to work on Police department systems and infrastructure.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully meet the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Ability to meet job demands under some stressful situations.• Ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight up to 50 pounds. Tasks involve extended periods of time at a keyboard or workstation.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• The noise level in the work environment is usually moderate.Position : 2275001 Type : INTERNAL & EXTERNALGrade : PAY GRADE 207Posting Start : 10/21/2024Posting End : 12/31/9999MINIMUM HOURLY RATE: $41,417.95