Help Desk Specialist
: Job Details :

Join a Teamof DedicatedHigherEducation IT ProfessionalsHelp Provide Industry-Leading Strategy and Supportto Higher EducationInstitutionsFinding the right technology solutions for higher education requires a full understanding of how colleges and universities work. That's why Ferrilli's approach to IT partnership starts with its people. Everything we do is made possible by an exceptional team of technology experts who are committed to collaboration, partnership, and the all-important mission our customers pursue.We are inspired by the opportunity to help institutions become more innovative, sustainable, and successful - and we are proud to serve an organization that believes in us enough to back our work with a satisfaction guarantee. Does this sound like you? If so, you might make a great addition to our team, and we'd love to hear from you.POSITION SUMMARY:FIG Solutions, a subsidiary of Ferrilli, is seeking a dedicated Help Desk Specialist for a hybrid role. The candidate must be able to work both remotely and occasionally onsite in Haddonfield, NJ, and provide support at our client site in Homedale, NJ. This role is ideal for individuals with break/fix experience, proficiency in ticketing systems, Microsoft support, and experience managing printers and conference room setups.RESPONSIBILITIES:Provide first-level technical support, troubleshooting hardware, software, and network issues.Solve and manage break/fix tasks to minimize client downtime.Install, configure, and maintain computer systems and networks.Support Microsoft environments, including Office 365, Windows, and related software.Set up and maintain printers and conference rooms, ensuring smooth functionality.Utilize ticketing systems to document, track, and resolve technical support requests.Assist with onsite support at client locations, particularly in Homedale, NJ.Stay updated on current IT trends and best practices.QUALIFICATIONS:Minimum 1 year of IT support experience or equivalent work-study.Strong problem-solving skills and a customer-focused mindset.Hands-on experience with ticketing systems, Microsoft support, and break/fix tasks.Experience in setting up printers and managing conference room technology.Ability to work independently and manage time effectively.Excellent written and verbal communication skills.Valid driver's license and reliable transportation for travel between sites.Hybrid work setting, with the ability to travel to Haddonfield, NJ, and client sites in Homedale, NJ, as needed.#J-18808-Ljbffr