Help Desk Specialist
: Job Details :

Summary

The Toyoda Gosei Group is a leading global manufacturer of rubber and plastic automotive components, safety systems and LEDs. Globally Headquartered in Japan with a network of 67 group companies in 17 countries and regions, the Group brings its extensive range of products to customers all over the world.

Toyoda Gosei North America (headquartered in Troy, MI) has an opening for a Help Desk Specialist in the CIS department. The Help Desk Specialist functions with a high degree of autonomy under the direction of the Senior Manager-CIS, and is responsible for providing professional level CIS end user and general CIS support for Toyoda Gosei (TG) North America Corporation (TGNA) and TGNA Manufacturing Companies (NAMCs).

Primary Duties and Responsibilities

* Tier 1 support for printer, tablet, scan gun/RFID equipment, PC/software configuration and troubleshooting

* Configure/install/setup and resolve problems with computers, printers, email and phones; escalate as needed

* Provide/relay feedback to improve systems/processes/procedures to appropriate CIS team members

* Support wire tracing and network cable termination

* Support ticket maintenance in assigning, updating, and closing tickets as needed

* Remain abreast changes in the industry, and share that knowledge appropriately (Yokoten)

* Drive optimization by being actively engaged in continuous improvement efforts

* Function in a highly collaborative environment where flexibility and teamwork is crucial to organizational and individual success

Qualifications and Competencies

* Required Qualifications and Competencies

* Minimum of one (1) year in a help desk position

* Experience with wireless networks, troubleshooting, and remote access

* Proficiency using Microsoft Office Suites 2021

* Ability to consistently meet deadlines

* Effective verbal and written communication skills

* Effective attention to detail, problem solving, analytical and organizational skills

* Preferred Qualifications and Competencies

* Experience supporting a manufacturing environment

* Familiarity with basic network topology and switches

Benefits (subject to eligibility):

* Insurance (Health, Dental, Vision, Prescription Drug Program)

* Company Paid STD, LTD, Life, and AD&D

* Generous Employer Contribution to HSA

* Short and Long Term Disability

* 401K Company Match

* Paid Time Off/Holidays

* Free Employee Assistance Plan (EAP)

* Reimbursement Programs (Cellphone, Tuition, Vehicle, etc.)

* Multiple Free Wellness Programs Offered