Disclaimer:By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.ABOUT US:CMT Services, Inc. is a dynamic and growing small business supporting Federal, State, and Local government agencies. As a SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Leaning on our core values of Integrity & Commitment, CMT's mission is to continue delivering the highest quality services to our customers by applying best practices from our team of Industry experts ensuring not only our customers success, but the establishment of CMT Services as their Reliable Partner of Choice. General Responsibilities
- Assist the desktop staff with daily end-user support, including replacement and imaging of computers, laptops, thin clients, and tablets.
- Work with the assigned lead for all desktop related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared.
- Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.
- Installation and troubleshooting of printers, plotters, and copiers.
- Assist in monitoring the SHA Desktop Maximo queue, triage and resolve service requests assigned to the queue. Document resolutions in the service request worklog.
- Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow.
- Attend and participate in desktop support staff meetings, or other meetings within SHA as a representative of the desktop team, as required.
- Ensure SHA OIT's SOP, policies and procedures are followed.
Required Personnel ExperienceAt least two (2) years of experience in the following technical areas:
Senior level experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.Senior level experience using service desk software (opening, documenting, closing, follow up on service calls).Senior-level experience troubleshooting, repairing, installing, upgrading, and reconfiguring each of the following items: PCs, laptops, tablets, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners, and copiers.Email/ Scheduling: Microsoft Outlook 2013, 2016.Active Directory includes troubleshooting PC and Microsoft hardware or software.Installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.Installing and configuring server operating systems: Windows 2012.Installing and configuring Microsoft Active Directory services.Installing and configuring Remote control tools.Installing and configuring System Center Configuration Manager (SCCM).Required Education
- Personnel must possess a bachelor's degree or higher;
- Must have at least one of the following certifications: Microsoft Windows Server 2012 or above, VMWare 6 or above, Cisco Certified Network Associate (CCNA) or above, Storage Area Networking (SAN), NetApp and/or Quantum, Red Hat Linux Enterprise Server